Quality Assurance (Gift Wrap) Assistant Supervisor

1-800-Flowers.com; Bolingbrook (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in floral and gift delivery seeks a Quality Assurance Assistant Supervisor to support QA daily operations. The position ensures quality control, coordinates between teams for issue resolution, and requires a strong background in quality assurance along with supervisory skills.

Benefits

Medical, dental, vision, life and disability insurance

Flexible Spending Account

Health Savings Account

401k retirement program

Mental health resources/ Employee Assistance Program

80 hours of paid vacation time

9 paid holidays

30% employee discount

Potential eligibility for annual merit-based wage increase

Qualifications

• 2+ years of experience in quality assurance or production.
• Prior leadership or supervisory experience.
• Bilingual English/Spanish preferred.

Responsibilities

• Assist in supervising QA team operations and maintain quality standards.
• Monitor product labeling issues and QC concerns.
• Generate and maintain workload and performance reports.

Skills

Organizational skills

Analytical skills

Communication

Quality control procedures

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Description

Position Summary:
The Quality Assurance Assistant Supervisor supports the QA Supervisor in overseeing daily
quality control operations to ensure product accuracy, workflow efficiency, and
departmental communication. This role coordinates across teams to track orders, resolve
production issues, maintain reporting systems, and ensure compliance with company
standards. The Assistant Supervisor also serves as a point of contact for escalations and
provides backup leadership when needed.

Key Responsibilities:

Quality Oversight & Process Management

• Assist in supervising QA team operations and maintaining quality standards across
  products and processes.
• Monitor and address product labeling issues, QC concerns, and package holds.
• Oversee and document special QA tasks such as golden samples, New Component
  Forms, and photo documentation.
• Distribute and track hologram stickers for the
  Order Tracking & Resolution
• Track express and aged orders to ensure timely processing and shipment.
• Investigate and resolve lost or missing orders.
• Communicate with the appropriate teams to identify and resolve issues related to
  orders or product batches.

Workload Balancing & Team Coordination:

• Balance workload across QA departments per supervisor directives.
• Run end-time estimates and assist in shifting resources based on real-time
  priorities.
• Direct Take-In Helpers and log their assignments based on departmental needs.

Administrative Support & Reporting

• Reconcile timecards weekly to prevent overtime and confirm punch accuracy.
• Generate and maintain workload, performance, and efficiency reports.
• Maintain and update Backlog tracking spreadsheets with accurate data and
  formulas.
• Upload and distribute HR-related documentation (e.g., write-ups, accident reports,
  forms).

Automation & Communication

• Maintain automation processes, including POC requests, EOD submissions, and
  time-off tracking.
• Ensure QR code systems and digital workflows operate correctly across teams.
• Support responsibilities and check-in operations when primary leads are
  unavailable.
• Act as the main point of contact to help resolve tech problems, label concerns, and
  items waiting to be processed.

Qualifications

Qualifications:

• High school diploma or equivalent required
• 2+ years of experience in quality assurance or production environments.
• Prior leadership or supervisory experience strongly preferred.
• Strong understanding of quality control procedures and documentation.
• Proficient in Microsoft Excel and reporting tools; familiarity with workflow
  automation is a plus.
• Excellent organizational, analytical, and communication skills.
• Ability to work independently and under pressure in a fast-paced environment.
• Flexible and adaptable to shifting priorities and cross-departmental needs.

Physical Requirements:

• Must be able to stand, walk, and move for extended periods.
• May be required to lift or move packages up to [50 lbs].
• Work environment includes production floor and office setting.
• Bilingual English/Spanish

The expected salary range for this position is $18.00-$22.00 hourly. The actual compensation will be determined by experience and other factors permitted by the law.

Benefits for this location include*:

• Medical, dental, vision, life and disability insurance for the associate and family (if applicable)
• Flexible Spending Account
• Health Savings Account
• 401k retirement program
• Mental health resources/ Employee Assistance Program
• 80 hours of paid vacation time (accrued on an hourly basis)
• 9 paid holidays
• 30% employee discount across our family of brands
• Potential eligibility for annual merit-based wage increase, if applicable

*Exact benefit terms, conditions and eligibility requirements are governed by official plan documents and are subject to applicable law. In addition, the Company reserves the right to change the terms and conditions and to terminate these and other plans and programs at any time.