Quality Assurance Engineer II

Acima; Draper (UT); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) match

DTO - Discretionary time off

HSA contribution

Tuition reimbursement

LinkedIn Learning

On-site gym

Free car charging

Job summary

Upbound Group in Draper, Utah is seeking a detail-oriented Quality Assurance professional to monitor processes, test products, and identify defects to ensure top quality and regulatory compliance. In-office, Monday–Friday, with cross-location collaboration as needed.

The role emphasizes rigorous testing, documentation, and collaboration with developers and operations to verify fixes and improve product design. A bachelor’s degree and 2–5+ years of QA/technical experience are required.

Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field (or equivalent work experience).
• 2–5+ years of experience in a QA, testing, or manufacturing/technical role.
• Strong problem-solving abilities with data tools, root-cause analysis, and statistical process control.
• Excellent written and verbal communication skills to write clear technical reports and train team members.
• Meticulous habits to spot minor discrepancies that could impact the final user or product safety.

Responsibilities

• Monitor and Inspect: Review production workflows, test software code, or inspect physical goods to catch errors early
• Develop Standards: Help create and implement quality control protocols, testing plans, and safety guidelines
• Track and Report: Document bugs, non-conformances, and test results accurately; Prepare routine performance reports for management
• Root Cause Analysis: Investigate product defects or system failures to find the core problem and prevent future occurrences
• Collaborate: Work closely with developers, engineers, and operations teams to verify fixes and improve overall product design
• Compliance: Ensure all processes align with industry regulations and standards

Skills

Problem solving

Data analysis

Root-cause analysis

Statistical process control

Documentation

Education

Bachelor's degree

Job description

(Draper Utah, In-Office)

At Upbound Group, we are committed to elevating financial opportunity for all through innovative, inclusive, and technology-driven financial solutions that address the evolving needs and aspirations of consumers. The Company’s customer-facing operating units include industry-leading brands such as Rent-A-Center, Acima and Brigit that facilitate consumer transactions across a wide range of store-based and digital retail channels, including over 2,400 company-branded retail units across the United States, Mexico, New York and Puerto Rico. Upbound Group, Inc. is headquartered in Plano, Texas.

About The Position

We are looking for a detail-oriented Quality Assurance professional to join our team. In this role, you will monitor processes, test products or systems, and identify defects to ensure our final output meets the highest standards of quality and regulatory compliance.

Key Responsibilities

• Monitor and Inspect: Review production workflows, test software code, or inspect physical goods to catch errors early
• Develop Standards: Help create and implement quality control protocols, testing plans, and safety guidelines
• Track and Report: Document bugs, non-conformances, and test results accurately; Prepare routine performance reports for management
• Root Cause Analysis: Investigate product defects or system failures to find the core problem and prevent future occurrences
• Collaborate: Work closely with developers, engineers, and operations teams to verify fixes and improve overall product design
• Compliance: Ensure all processes align with industry regulations and standards

Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field (or equivalent work experience)
• 2-5+ years of experience in a QA, testing, or manufacturing/technical role
• Strong problem-solving abilities with experience using data tools, root-cause analysis, and statistical process control.
• Excellent written and verbal communication skills to write clear technical reports and train team members.
• Meticulous habits to spot minor discrepancies that could impact the final user or product safety

Compensation/Benefits

• Full health benefits-Medical/Dental/Vision
• 401(k) match, 5%/4%
• DTO (discretionary time off)
• Health savings account (HSA) with company contribution
• College tuition reimbursement program (STEM degrees)
• Unlimited use of Linkedin Learning
• On-site gym and showers
• Free car charging

Work Location

Ability to work in the Draper, Utah office, Monday through Friday, with travel between locations as necessary based on transformation and governance activities.

Sponsorship

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity Employer

Upbound Group is an equal opportunity employer committed to ensuring all employment decisions are made on a non-discriminatory basis in accordance with applicable federal, state, and local laws.