Quality Assurance Engineer

TechYard; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading technology company is looking for a ServiceNow QA Engineer to design and manage test cases for CSM solutions. The ideal candidate should have proven QA experience on ServiceNow projects and strong testing methodology knowledge. This is a full-time remote role within the US. Join us in ensuring quality outcomes while collaborating with cross-functional teams.

Qualifications

• Proven experience as a QA Engineer on ServiceNow projects, ideally with CSM focus.
• Strong knowledge of testing methodologies (manual and automated).
• Ability to work in an agile Scrum environment and integrate across distributed teams.

Responsibilities

• Design, execute, and manage test cases and test plans for ServiceNow CSM solutions.
• Validate migrated functionality from custom applications into CSM capabilities.
• Identify, track, and manage defects through resolution, ensuring quality outcomes.

Skills

Experience as a QA Engineer

Knowledge of testing methodologies

Agile Scrum experience

Strong communication skills

Job description

Job Title: ServiceNow QA Engineer (CSM)

Location: US Based (Remote within US)

Engagement: Full-time Contract – Start early/mid October

Key Responsibilities

• Design, execute, and manage test cases and test plans for ServiceNow CSM solutions.
• Validate migrated functionality from custom applications into CSM capabilities.
• Identify, track, and manage defects through resolution, ensuring quality outcomes.
• Support automated testing where applicable to accelerate delivery cycles.
• Collaborate with Developers, Product Owners, and client team members to ensure solutions meet business needs.

Requirements

• Proven experience as a QA Engineer on ServiceNow projects, ideally with CSM focus.
• Strong knowledge of testing methodologies (manual and automated).
• Ability to work in an agile Scrum environment and integrate across distributed teams.
• Consulting mindset with strong communication and follow-up skills.
• Must be US based.

We are an equal opportunities employer and welcome applications from all qualified candidates.