Quality Assurance Documentation and Training Specialist (Remote)

International Catalyst Services, LLC; Atlanta (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the insurance sector is seeking a detail-oriented candidate for a remote position focusing on writing and updating Standard Operating Procedures. The ideal applicant will possess a strong background in P&C Insurance with excellent communication and organizational skills. This role presents an opportunity to contribute significantly to operational excellence and quality improvement initiatives.

Qualifications

• 3-5 years experience in the P&C insurance industry.
• Experience with Sagitta/Imageright is a plus.
• Advanced Word and Excel skills required.

Responsibilities

• Writing, updating, and training Standard Operating Procedures.
• Ensuring product output meets regulatory requirements.
• Driving operational support for continuous improvement.

Skills

Writing Standard Operating Procedures

Training Material Development

Attention to Detail

Organizational Skills

Communication Skills

Microsoft Word

Microsoft Excel

Job description

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive at McGriff, a division of Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

This is a remote position. Ideally, the successful candidate will be located in the Southeastern part of the United States, either in the Eastern or Central time zone.

Job Description:

• Writing, Updating and Training Standard Operating Procedures
• Upholding Marsh & McLennan’s quality standards by ensuring that process and product output meet regulatory and internal control requirements, tracking quality metrics, recommending improvements, and guiding the business on quality control issues.
• Analyze feedback, propose suggested actions, create reporting and presentations relating to ad-hoc reporting.
• Drive operational support for management teams and processes for continuous improvement of efficiency and quality within the team.
• Contribute to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI), and business objectives.
• Manage and prioritize own workload to meet individual SLA, KPI, and Quality targets.
• Disseminate information to and coordinate projects, leveraging best practices to achieve operational excellence.
• Maintain a basic understanding of the core aspects of relevant Insurance and related legislation.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Previous experience writing Standard Operating Procedures and Training Material.
• 3 – 5 Years previous experience within the P&C Insurance industry.
• Sagitta/Imageright Experience a Plus.
• Must have advanced Word and Microsoft Excel skills, good grammar, spelling, proofreading skills, and attention to detail.
• Must have strong organizational, communication and training skills.
• Must be able to work independently following a brief period of specific technical training.