Quality Assurance & Improvement Specialist

Bowencsc; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Bowencsc is seeking a Quality Assurance & Improvement Specialist to join our team in New York City. This full-time hybrid position focuses on reviewing client records, ensuring quality and compliance with standards, and overseeing documentation accuracy. The ideal candidate will have a Bachelor's Degree in a related field, 2–3 years of relevant experience, and proficiency with electronic health record systems. Join us in making a difference in the lives of our clients by ensuring high-quality service delivery.

Qualifications

• Bachelor’s Degree in a related field or equivalent combination of education and certification.
• Minimum of 2–3 years in mental health quality improvement and assurance.
• Strong knowledge of required documentation.

Responsibilities

• Review client medical records for errors and compliance.
• Prepare and submit daily deficit reports.
• Participate in staff and agency meetings.

Skills

Knowledge of mental health treatment modalities

Strong communication skills

Organizational skills

Attention to detail

Education

Bachelor’s Degree in related field or equivalent

Tools

Electronic health record (EHR) systems

Job description

All Jobs > Quality Assurance & Improvement Specialist

Quality Assurance & Improvement Specialist - Hybrid Remote • N • Administration

Full-time

Job Description

EMMA L. BOWEN COMMUNITY SERVICE CENTER is seeking a Quality Assurance & Improvement Specialist to join our team. This position is a terrific opportunity for someone to gain additional experience and make a difference in the lives of our clients.

Job Title

Quality Assurance & Improvement Specialist

Hours

Full-time - Hybrid, subject to change

Union

Union

Essential Duties and Responsibilities:

• Review client medical records to identify documentation errors, omissions, and compliance concerns.
• Evaluate the quality, accuracy, and completeness of staff documentation in accordance with agency and regulatory standards.
• Ensure that identified deficiencies are corrected within established timeframes.
• Prepare and submit daily deficit reports for assigned programs.
• Conduct timely follow-up on previously submitted reports to ensure resolution of outstanding issues.
• Communicate and disseminate relevant findings to assigned programs and stakeholders across the organization.
• Participate in staff meetings, agency meetings, and weekly supervision sessions.
• Attend and actively engage in required training and professional development opportunities.
• Utilize electronic health record (EHR) systems and other relevant software efficiently and accurately.
• Provide coverage for chart reviews and deficit reporting for other programs in the absence of assigned staff.
• Perform additional duties as assigned by the CCBHC Project Manager/Supervisor.

Education and/or Work Experience Requirements

• Bachelor’s Degree (Preferred) in a related field or equivalent combination of education and certification.
• Minimum of 2–3 years of experience in mental health quality improvement and quality assurance, including supervisory experience.
• Strong knowledge of mental health treatment modalities and required documentation.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners.
• Demonstrated organizational and administrative skills, with strong attention to detail and the ability to manage multiple priorities.
• Proficiency in electronic health record (EHR) systems and other relevant software applications.