Quality Assurance Coordinator: Virtual Inspections & Scheduling

Service Pros Installation Group; Houston (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Service Pros Installation Group is seeking a Quality Assurance Coordinator to support flooring installation quality and customer satisfaction. Responsibilities include pre-inspections, virtual inspections, scheduling inspections and service appointments, and processing chargebacks.

The role also supports Installation Coordinator duties to keep projects on schedule and customers informed. Hourly, Non-Exempt role; on-site in Houston, TX, with duties spanning data gathering, documentation,

Qualifications

• Education and/or Experience – High school diploma or GED; and 1–2 years related experience and/or training; or equivalent combination of education and experience.
• Technical Knowledge – Flooring installation methods, materials, and quality standards to evaluate installation quality.

Responsibilities

• Perform pre-inspection by reviewing work orders, product and site details to identify installation concerns.
• Conduct virtual inspections and service appointments to investigate and resolve customer issues.
• Schedule and confirm virtual inspections, service visits, and re-installations with customers and installers.
• Review chargebacks and related documentation with installers and submit to Accounting.

Skills

Customer service management

Quality assurance

Data gathering

Documentation

Education

High school diploma or GED; 1–2 years related experience

Tools

Database

Spreadsheet

Email

Job description

Service Pros Installation Group is seeking a Quality Assurance Coordinator to support flooring installation quality and customer satisfaction. Responsibilities include pre-inspections, virtual inspections, scheduling inspections and service appointments, and processing chargebacks.

The role also supports Installation Coordinator duties to keep projects on schedule and customers informed. Hourly, Non-Exempt role; on-site in Houston, TX, with duties spanning data gathering, documentation,