Quality Assurance Coordinator (IDD Services)

Community Options, Inc.; Butler Township (PA); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Competitive health benefits

Paid holidays and birthday holiday

Generous PTO

Employee incentive & discount programs

403b Retirement Plan

Job summary

Community Options, Inc. is seeking an IDD Quality Assurance Coordinator to monitor operations across residential and vocational programs in PA. This role acts as a liaison between local and national offices and ensures adherence to 6400 regulations, quality standards, and documentation integrity.

Starting pay is $55,000 per year. Requires a Bachelor’s degree plus three years of relevant experience, valid driver’s license, and strong knowledge of QA processes.

Qualifications

• Bachelor’s degree in a related field and three years of relevant experience.
• Knowledge of 6400 regulations.
• Valid driver’s license with a satisfactory driving record.
• Commitment to and knowledge of community-based support for persons with disabilities.
• Working knowledge of QA program management, including training, monitoring, investigations, and corrective actions.
• Independent judgment is required to plan, prioritize, and organize diversified workload.
• Proficient with Microsoft Office 365.
• Knowledge of local regulatory agency operations.
• Background checks required.

Responsibilities

• Schedule and conduct QA audits of financial, personnel files, training records, medications, medical records, Therap, and billing documents.
• Conduct physical site inspections of homes and programs.
• Perform 30‑day initial audits of all new homes and programs.
• Audit individuals’ in‑house accounts for proper documentation and balance accuracy.
• Communicate audit findings to Regional/State Director, Executive Director, and National Compliance and QA Director.
• Recommend policy and procedural changes as needed.
• Cooperate with license and department staff during inspections, inquiries, or investigations.
• Additional tasks as assigned.

Skills

QA program management

Independent judgment

Regulatory knowledge

Microsoft Office 365

Education

Bachelor’s degree in a related field

Tools

Microsoft Office 365

Job description

Description

Community Options, Inc. is a national non‑profit agency providing services to individuals with disabilities in 11 states.

We are actively seeking a dedicated IDD Quality Assurance Coordinator in Drums, Scotrun, Columbia, and Northumberland, PA. The Quality Assurance Coordinator is responsible for monitoring the systematic operations of the residential and vocational programs. This person will serve as a liaison between the local office and the national office.

Starting pay is $55,000/per year

Responsibilities

• Schedule and conduct QA audits of financial, personnel files to include training records, medication administration records, medical records, Therap, and billing documentation
• Conduct physical site inspections of homes and programs
• Conduct 30-day initial audit of all new homes and programs
• Audit individuals’ in-house accounts to verify thatrequired documentation is maintained, accounts are monitored by the designated staff and balances are correct
• Communicate findings of audits to the Regional/State Director, Executive Director, and National Compliance and QA Director
• Recommend any necessary changes in current policy and procedures
• Additional tasks and responsibilities may be assigned
• Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation

Minimum Requirements

• Bachelor’s degree in a related field and three years of relevant experience
• Knowledge of 6400 regulations
• Valid driver’s license with a satisfactory driving record
• Commitment to and knowledge of community‑based support for persons with disabilities
• Working knowledge of management of an effective QA program, including training, monitoring, conducting and documenting investigations, addressing violations, and monitoring corrective actions
• Independent judgment is required to plan, prioritize, and organize diversified workload
• Proficient with Microsoft Office 365
• Knowledge and understanding of local regulatory agency operations
• Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing

Why Community Options?

• Competitive Insurance Benefits (Medical, Dental, Vision)
• Paid Holidays—Including a Birthday Holiday
• Generous PTO
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Incredible career growth opportunities

#IND-PO

Community Options is an Equal Opportunity Employer M/F/D/V

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.