Quality Assurance Coordinator for Residential Services

STAR Inc.; Norwalk (CT); On-site; USD 58,000 - 62,000; Full time

Job summary

STAR, Inc. is seeking a Quality Assurance Coordinator for Day Services in Norwalk, CT. The role focuses on overseeing quality and compliance across residential programs and maintaining alignment with DDS and other regulations.

The QA Coordinator will prepare for regulatory reviews, maintain policies, and monitor safety and compliance. Collaboration with Residential Directors and managers is essential to support staff and ensure quality services for individuals we serve.

Qualifications

• Bachelor's degree required.
• Previous supervisory experience in a residential or related human services setting required.
• Familiarity with Connecticut Department of Developmental Services requirements preferred.
• Excellent attention to detail and accuracy.
• Strong communication, collaboration, and teamwork skills.

Responsibilities

• Oversee quality and compliance efforts across Residential Services programs.
• Serve as liaison between STAR, Inc. and regulatory agencies (DDS and others).
• Prepare for regulatory reviews and maintain policies and procedures.
• Monitor and ensure compliance with established standards and regulations.
• Submit required documentation and follow up on safety-related matters.

Skills

Supervisory experience

Attention to detail

Communication

Collaboration

Education

Bachelor's degree

Job description

Quality Assurance Coordinator for Day Services

Salary: $58,000.00 - $62,000.00 annually

STAR, Inc. is looking for a knowledgeable and organized Quality Assurance Coordinator to oversee quality and compliance efforts throughout our Residential Services programs. This position is responsible for developing, maintaining, and monitoring processes that help ensure our group homes and apartments remain in compliance with applicable state and federal regulations.

About STAR, Inc.

STAR, Inc. is a Norwalk, CT nonprofit organization that has been supporting adults with intellectual and developmental disabilities and their families for more than 70 years. Our programs and services are designed around one central goal: helping the people we support live meaningful, fulfilling lives. We are committed to promoting inclusion, independence, dignity, and freedom of choice for every individual.

About the Position

The Quality Assurance Coordinator is an important resource for Residential Services and serves as a liaison between STAR, Inc. and regulatory agencies. This position helps maintain a strong culture of compliance and quality by preparing for regulatory reviews, maintaining policies and procedures, following up on safety-related matters, submitting required documentation, and monitoring compliance with established standards.

Working in partnership with the Residential Director and group home managers, the QA Coordinator will help ensure that STAR's residential programs and properties meet the requirements of the Connecticut Department of Developmental Services (DDS) and other applicable regulatory bodies.

The ideal candidate will have excellent attention to detail, familiarity with DDS regulations and requirements, and prior supervisory experience in a residential or comparable human services setting. This position plays a significant role in promoting consistency and accountability across Residential Services while supporting direct-care staff in their work with the individuals we serve.

Qualifications

• Bachelor's degree required
• Previous supervisory experience in a residential or related human services setting
• Familiarity with Connecticut Department of Developmental Services requirements preferred
• Ability to organize and manage multiple responsibilities and deadlines
• Compassionate approach and commitment to recognizing the abilities and potential of each individual
• Strong communication, collaboration, and teamwork skills
• Positive and solutions-oriented approach

Schedule

Full Time | Monday-Friday

STAR, Inc. is an affirmative action/Equal Opportunity Employer.