Quality Assurance Coordinator for Residential Services

STAR, Inc., Lighting the Way...; Norwalk (CT); On-site; USD 58,000 - 62,000; Full time

Job summary

STAR, Inc. in Norwalk, CT is seeking a knowledgeable Quality Assurance Coordinator to oversee quality and compliance across Residential Services programs.

You will develop, maintain, and monitor processes to keep our group homes and apartments in regulatory alignment with state and federal requirements. Working with the Residential Director and managers, you will prepare for reviews, maintain policies, and monitor safety and documentation to ensure STAR's facilities meet Connecticut DDS

Qualifications

• Experience supervising in a residential or related human services setting.
• Excellent attention to detail and accuracy in regulatory documentation.
• Strong written and verbal communication and collaboration skills.
• Ability to organize multiple responsibilities and meet deadlines.
• Compassionate approach recognizing each individual's potential.
• Knowledge of DDS requirements is preferred.

Responsibilities

• Prepare for regulatory reviews and maintain policies and procedures.
• Submit required documentation and monitor compliance with standards.
• Liaise with STAR, Inc. and regulatory agencies to ensure compliance.
• Support Residential Services staff in implementing quality initiatives.

Skills

Supervisory experience

Attention to detail

Strong communication

Teamwork and collaboration

Problem solving

Education

Bachelor's degree

Job description

Quality Assurance Coordinator for Day Services

Salary: $58,000.00 - $62,000.00 annually

STAR, Inc. is looking for a knowledgeable and organized Quality Assurance Coordinator to oversee quality and compliance efforts throughout our Residential Services programs. This position is responsible for developing, maintaining, and monitoring processes that help ensure our group homes and apartments remain in compliance with applicable state and federal regulations.

About STAR, Inc.

STAR, Inc. is a Norwalk, CT nonprofit organization that has been supporting adults with intellectual and developmental disabilities and their families for more than 70 years. Our programs and services are designed around one central goal: helping the people we support live meaningful, fulfilling lives. We are committed to promoting inclusion, independence, dignity, and freedom of choice for every individual.

About The Position

The Quality Assurance Coordinator is an important resource for Residential Services and serves as a liaison between STAR, Inc. and regulatory agencies. This position helps maintain a strong culture of compliance and quality by preparing for regulatory reviews, maintaining policies and procedures, following up on safety-related matters, submitting required documentation, and monitoring compliance with established standards.

Working in partnership with the Residential Director and group home managers, the QA Coordinator will help ensure that STAR's residential programs and properties meet the requirements of the Connecticut Department of Developmental Services (DDS) and other applicable regulatory bodies.

The ideal candidate will have excellent attention to detail, familiarity with DDS regulations and requirements, and prior supervisory experience in a residential or comparable human services setting. This position plays a significant role in promoting consistency and accountability across Residential Services while supporting direct-care staff in their work with the individuals we serve.

Qualifications

• Bachelor's degree required
• Previous supervisory experience in a residential or related human services setting
• Familiarity with Connecticut Department of Developmental Services requirements preferred
• Ability to organize and manage multiple responsibilities and deadlines
• Compassionate approach and commitment to recognizing the abilities and potential of each individual
• Strong communication, collaboration, and teamwork skills
• Positive and solutions-oriented approach

Schedule

Full Time | Monday-Friday

STAR, Inc. is an Affir

Salary: $58000 - $62000 per year