Quality Assurance Coordinator

CFG Health; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

CFG Health is seeking a Quality Assurance Coordinator to support QA and compliance programs. The role involves monitoring processes, reviewing documentation, and ensuring adherence to internal standards and regulatory requirements.

You will identify improvements, track performance metrics, and support CAPA initiatives to enhance service quality. The ideal candidate has 2+ years in QA/compliance, strong analytical skills, and proficiency with Microsoft Office and QA systems.

Qualifications

• 2+ years of experience in quality assurance, compliance, auditing, or related role.
• Strong understanding of quality assurance principles and methodologies.
• Experience with auditing processes and compliance tracking.
• Familiarity with QA systems and documentation tools is a plus.

Responsibilities

• Conduct routine audits of processes, records, and documentation to ensure compliance with established standards.
• Assist in development and maintenance of quality assurance procedures and policies.
• Monitor KPIs and prepare quality reports for leadership review.
• Identify process gaps and areas for improvement.
• Support investigations of quality issues, complaints, and non-conformance reports (CAPA).
• Maintain organized quality documentation and audit records.
• Collaborate with departments to ensure regulatory compliance.
• Assist in training staff on quality standards and documentation requirements.
• Participate in internal and external audits as needed.

Skills

Quality assurance

Auditing

Microsoft Office

QA systems

Analytical skills

Education

Bachelor/Associate degree

Tools

Microsoft Office

Job description

The Quality Assurance (QA) Coordinator is responsible for supporting the organization’s quality assurance and compliance programs by monitoring processes, reviewing documentation, and ensuring adherence to internal standards, regulatory requirements, and industry best practices. This role assists in identifying areas for improvement, tracking performance metrics, and supporting corrective and preventive actions (CAPA) to enhance overall service and operational quality.Essential Duties and ResponsibilitiesConduct routine audits of processes, records, and documentation to ensure compliance with established standardsAssist in the development, implementation, and maintenance of quality assurance procedures and policiesMonitor key performance indicators (KPIs) and prepare quality reports for leadership reviewIdentify process gaps, inconsistencies, and areas for improvementSupport investigations of quality issues, complaints, and non-conformance reportsTrack and follow up on corrective and preventive action (CAPA) plansMaintain accurate and organized quality documentation and audit recordsCollaborate with departments to ensure compliance with internal and external regulationsAssist in training staff on quality standards, procedures, and documentation requirementsParticipate in internal and external audits as neededRecommend process improvements to enhance efficiency and service qualityQualificationsEducation & Experience:Associate or Bachelor’s degree in Business, Healthcare Administration, Quality Management, or related field preferred2+ years of experience in quality assurance, compliance, auditing, or related roleExperience in healthcare, manufacturing, or service operations preferredSkills & Knowledge:Strong understanding of quality assurance principles and methodologiesExperience with auditing processes and compliance trackingProficiency in Microsoft Office Suite (Excel, Word, PowerPoint)Familiarity with QA systems, documentation tools, or compliance software a plusStrong analytical and problem-solving skills#LI-KM1