Quality Assurance Coordinator

Cfg Health System; Philadelphia (Philadelphia County); On-site; USD 60,000 - 85,000; Full time

Job summary

Cfg Health System in Philadelphia, PA is seeking a Quality Assurance (QA) Coordinator to support QA and compliance programs by monitoring processes, reviewing documentation, and ensuring adherence to internal standards and regulatory requirements.

You will identify improvement opportunities, track performance metrics, and assist CAPA activities to enhance service quality. Collaborate with departments and train staff on quality procedures; the role is full-time, day shift, on-site.

Qualifications

• Associate or bachelor’s degree in Business, Healthcare Administration, Quality Management, or related field preferred.
• 2+ years of experience in quality assurance, compliance, auditing, or related role.
• Experience in healthcare, manufacturing, or service operations preferred.

Responsibilities

• Conduct routine audits of processes, records, and documentation to ensure compliance with standards.
• Develop, implement, and maintain quality assurance procedures and policies.
• Monitor KPIs and prepare quality reports for leadership.
• Identify process gaps and areas for improvement.
• Support investigations of quality issues, complaints, and non-conformance reports.
• Track CAPA plans and ensure timely closure.

Skills

Quality assurance

Auditing

MS Office

QA systems

Analytical skills

Education

Associate or Bachelor’s degree in Business, Healthcare Administration, Quality Management, or related field

Tools

QA documentation tools

Compliance software

Job description

Job Details: Job Location: Philadelphia, PA 19136, Position Type: Full Time, Job Shift: Day, The Quality Assurance (QA) Coordinator is responsible for supporting the organization’s quality assurance and compliance programs by monitoring processes, reviewing documentation, and ensuring adherence to internal standards, regulatory requirements, and industry best practices. This role assists in identifying areas for improvement, tracking performance metrics, and supporting corrective and preventive actions (CAPA) to enhance overall service and operational quality.

Essential Duties and Responsibilities

• Conduct routine audits of processes, records, and documentation to ensure compliance with established standards
• Assist in the development, implementation, and maintenance of quality assurance procedures and policies
• Monitor key performance indicators (KPIs) and prepare quality reports for leadership review
• Identify process gaps, inconsistencies, and areas for improvement
• Support investigations of quality issues, complaints, and non-conformance reports
• Track and follow up on corrective and preventive action (CAPA) plans
• Maintain accurate and organized quality documentation and audit records
• Collaborate with departments to ensure compliance with internal and external regulations
• Assist in training staff on quality standards, procedures, and documentation requirements
• Participate in internal and external audits as needed
• Recommend process improvements to enhance efficiency and service quality

Qualifications

Education & Experience

• Associate or Bachelor’s degree in Business, Healthcare Administration, Quality Management, or related field preferred
• 2+ years of experience in quality assurance, compliance, auditing, or related role
• Experience in healthcare, manufacturing, or service operations preferred

Skills & Knowledge

• Strong understanding of quality assurance principles and methodologies
• Experience with auditing processes and compliance tracking
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Familiarity with QA systems, documentation tools, or compliance software a plus
• Strong analytical and problem-solving skills

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