Quality Assurance & Controls Analyst

TEKsystems; Memphis (TN); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transit benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems is seeking a Quality Assurance and Controls Specialist in Memphis, TN for a contract-to-hire engagement. The role focuses on quality reviews, evaluating controls, and strengthening accuracy and compliance across the Advisory and Managed New Accounts department.

The ideal candidate is detailed, analytical, and drives a culture of accountability and continuous improvement. This hybrid position offers exposure to policy and process enhancements and collaboration with leadership.

Qualifications

• Detail-oriented, analytical, and committed to accountability, continuous improvement, and risk awareness.
• Knowledge of organizational policies, regulatory requirements, quality standards, and operational controls.

Responsibilities

• Develop and maintain strong knowledge of policies, procedures, regulatory requirements, quality standards, and operational controls.
• Perform quality reviews of Advisory and Managed New Account processes to ensure accuracy, completeness, and compliance across internal expectations.
• Conduct audits, transaction reviews, and quality assessments to verify adherence to standards and risk management requirements.
• Monitor workflows to identify trends, errors, gaps, and operational risk; investigate discrepancies and root causes.
• Develop, track, analyze, and report quality metrics and audit findings to leadership; collaborate to strengthen controls and efficiency.
• Assist in developing and delivering training for new hires and existing associates on quality standards and compliance.
• Maintain training and procedural materials reflecting changes and evolving best practices.

Job description

TEKsystems is seeking a Quality Assurance and Controls Specialist in Memphis, TN for a contract-to-hire engagement. The role focuses on quality reviews, evaluating controls, and strengthening accuracy and compliance across the Advisory and Managed New Accounts department.

The ideal candidate is detailed, analytical, and drives a culture of accountability and continuous improvement. This hybrid position offers exposure to policy and process enhancements and collaboration with leadership.