Quality Assurance And Controls Specialist

TEKsystems; Memphis (TN); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transit benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems is seeking a Quality Assurance and Controls Specialist in Memphis, TN for a contract-to-hire engagement. The role focuses on quality reviews, evaluating controls, and strengthening accuracy and compliance across the Advisory and Managed New Accounts department.

The ideal candidate is detailed, analytical, and drives a culture of accountability and continuous improvement. This hybrid position offers exposure to policy and process enhancements and collaboration with leadership.

Qualifications

• Detail-oriented, analytical, and committed to accountability, continuous improvement, and risk awareness.
• Knowledge of organizational policies, regulatory requirements, quality standards, and operational controls.

Responsibilities

• Develop and maintain strong knowledge of policies, procedures, regulatory requirements, quality standards, and operational controls.
• Perform quality reviews of Advisory and Managed New Account processes to ensure accuracy, completeness, and compliance across internal expectations.
• Conduct audits, transaction reviews, and quality assessments to verify adherence to standards and risk management requirements.
• Monitor workflows to identify trends, errors, gaps, and operational risk; investigate discrepancies and root causes.
• Develop, track, analyze, and report quality metrics and audit findings to leadership; collaborate to strengthen controls and efficiency.
• Assist in developing and delivering training for new hires and existing associates on quality standards and compliance.
• Maintain training and procedural materials reflecting changes and evolving best practices.

Job description

Description

Job Summary: The Quality Assurance and Controls Specialist plays a critical role in supporting operational excellence within Advisory and Managed New Accounts. This position is responsible for performing quality reviews, evaluating controls, identifying process gaps, and partnering with leadership to strengthen accuracy, consistency, and compliance across the department. The ideal candidate is detail-oriented, analytical, and committed to promoting a culture of accountability, continuous improvement, and risk awareness.

Essential Duties & Responsibilities

• Develop and maintain strong knowledge of organizational policies, procedures, regulatory requirements, quality standards, and operational controls.


• Perform detailed quality reviews of Advisory and Managed New Account processes and documentation to ensure accuracy, completeness, procedural adherence, and compliance with internal expectations.


• Conduct audits, transaction reviews, and quality assessments to verify adherence to company standards, service expectations, and risk management requirements.


• Monitor operational workflows to identify trends, recurring errors, procedural gaps, control weaknesses, and areas of operational risk.


• Investigate discrepancies, exceptions, and processing errors to determine root cause and recommend preventative measures.


• Develop, track, analyze, and report quality metrics, audit findings, error trends, and performance results to leadership.


• Collaborate with leadership and business partners to strengthen operational controls, improve workflow efficiency, enhance procedural consistency, and support quality assurance initiatives.


• Assist with the development and facilitation of training for new hires and existing associates, with emphasis on quality standards, procedural accuracy, compliance awareness, and operational excellence.


• Maintain and update training, reference, and procedural materials to reflect process changes, audit findings, compliance updates, and evolving best practices.


• Provide coaching and feedback to reinforce accountability, improve performance, and promote a strong quality-focused culture.


• Serve as a knowledgeable point of contact for internal and external inquiries, ensuring responses align with procedures, controls, and service expectations.


• Support departmental adherence to established service levels, quality benchmarks, and operational risk management standards.

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Memphis, TN.

Pay And Benefits

The pay range for this position is $28.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision


• Critical Illness, Accident, and Hospital


• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available


• Life Insurance (Voluntary Life & AD&D for the employee and dependents)


• Short and long-term disability


• Health Spending Account (HSA)


• Transportation benefits


• Employee Assistance Program


• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a hybrid position in Memphis,TN. Application Deadline This position is anticipated to close on Sep 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.