Quality Assurance & Compliance Specialist

ADP, Inc.; Richmond (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Transcendia in Richmond, IN, is seeking a Quality Specialist to support the Quality Management System (QMS) and ensure compliance with regulatory standards and customer requirements. The role partners cross-functionally to manage audits, document control, customer complaints, calibration, and continuous improvement activities.

The position emphasizes ownership, attention to detail, and ability to coordinate with internal teams and external vendors.

Qualifications

• Experience with QMS, ISO 9001 or ISO 13485 preferred.
• Strong documentation and record-keeping skills.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Administer and maintain QMS processes in line with procedures and regulatory standards.
• Manage document control from review to release.
• Lead customer complaint handling from intake to closure and response.
• Support internal and external audits and maintain audit schedules.
• Oversee calibration programs for measurement equipment.
• Coordinate pest management services with external vendors.
• Prepare quality metrics and reports for decision makers.
• Support information requests from customers and internal teams.

Skills

QMS administration

Audits

Document control

Customer complaint handling

Calibration coordination

Regulatory awareness

Cross-functional collaboration

Data reporting

Education

Associate or Bachelor’s degree

Tools

Microsoft Office

Job description

Transcendia in Richmond, IN, is seeking a Quality Specialist to support the Quality Management System (QMS) and ensure compliance with regulatory standards and customer requirements. The role partners cross-functionally to manage audits, document control, customer complaints, calibration, and continuous improvement activities.

The position emphasizes ownership, attention to detail, and ability to coordinate with internal teams and external vendors.