Quality Assurance & Compliance Leader - Multi-Site Education

Big Blue Marble Academy; Georgia; On-site; USD 100,000 - 140,000; Full time

Job summary

Big Blue Marble Academy (BBMA) invites you to join our Quality Assurance team as a QA Manager. The role leads QA audits across BBMA's multi-site portfolio, identifying gaps and driving improvements in safety, compliance, and service delivery.

You will collaborate with BBMA Operations to ensure licensing compliance, develop SOPs, and build predictive analytics tied to quality metrics. Requires 5+ years in risk/QA and travel readiness.

Qualifications

• Bachelor’s degree required; certifications in risk/quality are preferred.
• Background in building early-warning or predictive analytics systems.
• Minimum of five years in risk management and QA; multi-site exp. preferred.
• Knowledge of childcare licensing regulations is a plus.
• Strong analytical, problem-solving, and decision-making skills.
• Proficient in Excel (pivot tables, data analysis).
• Experience with QA systems, databases, and reporting tools.
• Ability to manage multi-site projects and drive results.
• Excellent verbal and written communication; detail oriented.
• Willingness to travel regularly to support business needs.

Responsibilities

• Lead QA audits across all locations to identify compliance gaps.
• Predict and prevent risks before they materialize.
• Establish KPIs and report trends; build early-warning systems.
• Ensure compliance with federal, state and licensing regulations.
• Develop and maintain SOPs; promote risk-awareness culture.
• Monitor adherence to policies and safety standards.
• Identify opportunities to improve consistency and efficiency.
• Analyze data to drive quality improvements.
• Coach and develop BBMA Operations staff.
• Create training content in the LMS and maintain it.
• Conduct regular site visits (60–75% travel) to assess performance.
• Develop auditing tools, reports, and tracking processes.
• Review parent and staff feedback to improve service quality.
• Prepare detailed audit reports and improvement plans.
• Communicate insights to senior leadership and stakeholders.
• Collaborate cross-functionally for initiative success.
• Lead special projects on quality and safety improvements.
• Maintain confidentiality of company information.

Skills

Analytical thinking

Problem-solving

Decision-making

Verbal and written communication

Travel readiness

Excel proficiency

Education

Bachelor's degree

CRMP

RMP

CMRP

CSHM

OSHA Fundamentals

CRM

Tools

Microsoft Excel

QA databases

Reporting tools

Job description

Big Blue Marble Academy (BBMA) invites you to join our Quality Assurance team as a QA Manager. The role leads QA audits across BBMA's multi-site portfolio, identifying gaps and driving improvements in safety, compliance, and service delivery.

You will collaborate with BBMA Operations to ensure licensing compliance, develop SOPs, and build predictive analytics tied to quality metrics. Requires 5+ years in risk/QA and travel readiness.