Quality Assurance Manager

Big Blue Marble Academy; Georgia; On-site; USD 100,000 - 140,000; Full time

Job summary

Big Blue Marble Academy (BBMA) invites you to join our Quality Assurance team as a QA Manager. The role leads QA audits across BBMA's multi-site portfolio, identifying gaps and driving improvements in safety, compliance, and service delivery.

You will collaborate with BBMA Operations to ensure licensing compliance, develop SOPs, and build predictive analytics tied to quality metrics. Requires 5+ years in risk/QA and travel readiness.

Qualifications

• Bachelor’s degree required; certifications in risk/quality are preferred.
• Background in building early-warning or predictive analytics systems.
• Minimum of five years in risk management and QA; multi-site exp. preferred.
• Knowledge of childcare licensing regulations is a plus.
• Strong analytical, problem-solving, and decision-making skills.
• Proficient in Excel (pivot tables, data analysis).
• Experience with QA systems, databases, and reporting tools.
• Ability to manage multi-site projects and drive results.
• Excellent verbal and written communication; detail oriented.
• Willingness to travel regularly to support business needs.

Responsibilities

• Lead QA audits across all locations to identify compliance gaps.
• Predict and prevent risks before they materialize.
• Establish KPIs and report trends; build early-warning systems.
• Ensure compliance with federal, state and licensing regulations.
• Develop and maintain SOPs; promote risk-awareness culture.
• Monitor adherence to policies and safety standards.
• Identify opportunities to improve consistency and efficiency.
• Analyze data to drive quality improvements.
• Coach and develop BBMA Operations staff.
• Create training content in the LMS and maintain it.
• Conduct regular site visits (60–75% travel) to assess performance.
• Develop auditing tools, reports, and tracking processes.
• Review parent and staff feedback to improve service quality.
• Prepare detailed audit reports and improvement plans.
• Communicate insights to senior leadership and stakeholders.
• Collaborate cross-functionally for initiative success.
• Lead special projects on quality and safety improvements.
• Maintain confidentiality of company information.

Skills

Analytical thinking

Problem-solving

Decision-making

Verbal and written communication

Travel readiness

Excel proficiency

Education

Bachelor's degree

CRMP

RMP

CMRP

CSHM

OSHA Fundamentals

CRM

Tools

Microsoft Excel

QA databases

Reporting tools

Job description

Big Blue Marble Academy (BBMA) is an early childhood development and education leader with more than 90 schools across 9 states. Our programs include early care, childcare, preschool, and after-school care designed around what a child needs for their age and stage of development. Our curriculum is focused on global education and teaching children the importance of giving back and helping others in need. We the structure and encouragement children need to foster their curiosity and love of learning. Our teachers provide children with hands-on activities preparing them for success in school.

Quality Assurance Manager Job Description

The Quality Assurance Manager (QA) plays a critical role in risk prevention, safety and compliance, all of which help ensure operational excellence across BBMA’s portfolio of schools. Working in connection with school management and higher levels of BBMA Operations, this position plays a critical role in “left-of-loss” risk prevention, and ensuring ongoing compliance with safety, and regulatory initiatives while driving consistency, quality, and continuous improvement to ensure each school meets and exceeds BBMA’s standards.

The QA Manager works collaboratively across departments to ensure schools feel fully supported as they enhance overall operational quality, fostering a culture of accountability, partnership, and continuous growth.

Job Responsibilities

• Lead and execute quality assurance audits across all locations identifying compliance gaps
• Predict and prevent risks before they materialize
• Establish and track KPIs and report trends and build early-warning systems and predictive models related to quality, compliance and service delivery
• Partner proactively with all levels of BBMA Operations to ensure assigned schools operate in compliance with federal, state, and local laws, and childcare licensing regulations - evaluate performance against standards
• Develop, train, implement, and maintain standard operating procedures and best practices - develop risk-awareness culture and scenario-based readiness
• Monitor adherence to company policies, safety standards, and licensing requirements
• Identify opportunities to improve consistency, efficiency, and overall school performance
• Analyze operational and other data to drive improvements in quality
• Support all levels of BBMA Operations through coaching and ongoing development
• Create and manage training content within the Learning Management System (LMS)
• Conduct regular site visits (60-75% travel) to evaluate school performance
• Identify recurring issues and partner with leadership to implement sustainable solutions
• Develop and manage auditing tools, reporting systems, and tracking processes
• Review parent and staff feedback to improve service quality and experience
• Prepare detailed reports on audit findings, trends, and improvement plans
• Communicate insights and recommendations to senior leadership and other key stakeholders
• Collaborate cross-functionally to ensure alignment and successful implementation of initiatives
• Lead special projects related to quality, compliance, and operational improvements
• Maintain confidentiality of all company information and data

Educational And Experience Requirements

• A Bachelor’s degree with a preference for an additional certification in Certified Risk Management Professional (CRMP), Risk Management Professional (RMP), Certified Materials & Resource Professional (CMRP), Certified Safety and Health Manager (CSHM), OSHA Safety and Health Fundamentals, Certified Risk Manager (CRM) and similar certifications
• Background in building early-warning or predictive analytics systems
• Minimum of five (5) years of risk management and quality assurance experience which may be with combined operations experience, preferably in multi-site environments
• Preferred knowledge of childcare licensing regulations and compliance standards
• Exceptional analytical, problem-solving, and decision-making skills
• High proficiency in Microsoft Excel (pivot tables, formulas, data analysis)
• Experience with quality assurance systems, databases, and reporting tools
• Proven ability to manage multi-site projects and drive results
• Excellent verbal and written communication skills with strong attention to details
• Takes initiative and completes tasks autonomously while maintaining quality standards
• Able to travel regularly to support business needs

A career with Big Blue Marble Academy will empower you to reach your career goals while making a difference in the lives of the children we serve.

Employment is contingent upon successful completion of our background check, pre-hire screenings, and onboarding processes. All employment is at-will and may be terminated at any time, with or without cause.

BBMA is an equal opportunity employer and supports a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.