Quality Assurance & Compliance Lead - Human Services

Dungarvin; South Carolina; On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Vision insurance

Pet insurance

401(k) with employer match

PTO and paid holidays

Life and disability insurance

FSA/HSA options

Employee Assistance Program

Mileage reimbursement

Job mobility across 17 states

Job summary

Dungarvin is seeking a Quality Assurance (QA) Compliance Manager to lead a QA team and ensure services meet program design and the company’s mission of respecting and responding to individual choices. You will train staff, perform audits, and drive continuous improvement across 17 states with occasional travel.

This role offers a starting salary around $60,000 per year along with a comprehensive benefits package and opportunities for professional growth within a mission-driven organization.

Qualifications

• Bachelor’s Degree in a Human Services field preferred
• Two (2) years of experience in a related field
• Two (2) years of supervisory experience
• Must have prior experience working directly with individuals with disabilities
• Prior experience in project management is preferred
• The qualified person will possess excellent decision-making, time management, research, and interpersonal skills
• Must have proven communication, and project management skills; must be independent, forward thinking, responsible, mature, and flexible
• Experience using Microsoft Windows, Microsoft Office, proficiency in Excel preferred

Responsibilities

• Lead, coach, mentor the QA staff (1 coordinator)
• Develop and deliver training to ensure adherence to regulations, policies, and procedures
• Assist in quality assessment, intervention and enhancement of services and supports
• Assure that all services provided are of the highest possible quality
• Be involved in the development, review, and implementation of the plan of improvement if issues are identified
• Ensure that operational quality processes are maintained through audit/inspection processes, identifying service issues and barriers, conducting maltreatment investigations, and making recommendations for service improvement to operational leadership
• Provide data review, reporting and communication

Skills

Leadership

Communication

Project management

Time management

Research

Interpersonal skills

Microsoft Office

Education

Bachelor’s Degree in Human Services

Tools

Microsoft Office

Excel

Job description

Dungarvin is seeking a Quality Assurance (QA) Compliance Manager to lead a QA team and ensure services meet program design and the company’s mission of respecting and responding to individual choices. You will train staff, perform audits, and drive continuous improvement across 17 states with occasional travel.

This role offers a starting salary around $60,000 per year along with a comprehensive benefits package and opportunities for professional growth within a mission-driven organization.