Quality Assurance Coordinator - Social Services

Dungarvin; Indianapolis (IN); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, Vision & Dental Insurance

Supplemental Insurance

Flexible Spending and HSA Accounts

Pet Insurance

Life Insurance for full-time employees

401K with up to 3% employer match

PAID TIME OFF (PTO)

PTO Donation

Growth and Development Opportunities

Employee Referral Program

Employee Assistance Program

National Brand Discounts

Tapcheck - access to 50% of your pay

PAID training and orientation

Job summary

Dungarvin is seeking a Quality Assurance Coordinator to ensure programs comply with state regulations and internal quality standards. You will identify issues, coordinate corrective actions, and work with directors and managers to implement solutions that improve service delivery.

The role involves monitoring sites, analyzing data, training staff, and contributing to RFP responses while maintaining regulatory compliance and high service quality across programs.

Qualifications

• Bachelor's degree in a relevant field (healthcare, social work, or psychology).
• Minimum of 3 years of experience in the Human Services field.
• Preferred: at least two years in quality assurance.
• Strong analytical skills with ability to build, review, and interpret complex data.
• Excellent communication and interpersonal skills.
• Knowledge of regulatory requirements related to IDD Supports (HIPAA, Licensing, and Person-Centered Service Provision).

Responsibilities

• Assess sites for quality assurance concerns as scheduled or on request.
• Conduct ongoing monitoring of sites and follow-up.
• Track, review, and follow-up on abuse, neglect, and exploitation investigations.
• Analyze data from electronic and paper-based systems to inform the management team of quality issues.
• Provide in-the-moment training to staff when issues are observed.
• Provide support to management in responding to Requests for Proposals.
• Work with recruitment, training and retention teams to inform QA effectiveness.
• Develop and communicate prioritized QA goals and provide feedback to leadership.
• Assist in quality assessment, intervention and enhancement of services.
• Ensure programs meet licensure and certification requirements.

Skills

Analytical skills

Communication

Interpersonal skills

Education

Bachelor's degree in healthcare, social work, or psychology

Job description

At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.

With services nationwide, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life.

Schedule: Monday - Friday, 8am-5pm with some flexibility

• Medical, Vision and Dental Insurance for FT employees
• Supplemental Insurance
• Flex Spending and HSA Accounts for FT employees
• Pet Insurance
• Life Insurance for full-time employees
• 401 K plan with up to 3% employer match after one year of services
• PAID TIME OFF (PTO) for eligible employees
• Growth and Development Opportunities
• Employee Referral Program
• Employee Assistance Program
• National Brand Discounts
• Tapcheck - access to 50% of your pay before payday
• PAID training and orientation

Who We Are:

At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.

With services nationwide, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life.

Starting salary: $24.00

Schedule: Monday - Friday, 8am-5pm with some flexibility

Perks/Benefits:

• Medical, Vision and Dental Insurance for FT employees
• Supplemental Insurance
• Flex Spending and HSA Accounts for FT employees
• Pet Insurance
• Life Insurance for full-time employees
• 401 K plan with up to 3% employer match after one year of services
• PAID TIME OFF (PTO) for eligible employees
• PTO Donation
• Growth and Development Opportunities
• Employee Referral Program
• Employee Assistance Program
• National Brand Discounts
• Tapcheck - access to 50% of your pay before payday
• PAID training and orientation

Job Description

What You Get To Do:

The Quality Assurance Coordinator (QA) is responsible to ensure all programs are in compliance with state regulations and meet Dungarvin standards of quality. The Quality Assurance Coordinator (QA) must be aggressive in finding problems that are or could be a licensing issue. This position works collaboratively with the State Director, Area Directors, Area Managers and other program employees to identify problems, develops plans for correction, and assure that plans are fully implemented. The Quality Assurance Coordinator (QA), will closely monitor the completion of corrective actions to ensure timely completion by program management.

• Assess sites for quality assurance concerns as scheduled or upon request.
• Conduct ongoing monitoring of sites and follow-up with sites.
• Track, review and follow-up on abuse, neglect, and exploitation investigations.
• Analyze data from electronic and paper-based systems to inform the management team of quality issues related to service delivery.
• Provide in-the-moment training to staff when issues are observed.
• Provide support to the management team in responding to Requests for Proposals.
• Work closely with recruitment, training and retention leaders to inform the effectiveness of their efforts.
• Work with the management team to identify and train QA reviewers where needed.
• Work with the management team to develop, communicate, implement and provide feedback regarding prioritized QA goals.
• Provide leadership with policies, systems, and initiatives.
• Assist in quality assessment, intervention and enhancement of services and supports.
• Ensure the programs meet applicable licensure and certification requirements.
• Participate in Safety Committee.
• Represent the state on related national task forces dedicated to quality assurance.
• Work cooperatively with internal and external contacts to ensure services are provided in a timely manner, on a basis of quality according to organizational standards, contractual requirements and regulatory guidelines.
• Monitor and audit assigned employee timecards in accordance with payroll deadlines. Authorize overtime and mileage expenses for employees within assigned budgets. Approve timecards while assuring accuracy of pay and benefit category.
• Implementation of all organizational policies and procedures.

Qualifications

What Makes You A Great Fit:

• Bachelor's degree in a relevant field, such as healthcare, social work, or psychology
• Minimum of 3 years of experience working in the Human Services field
• Preferred- at least two years of experience in quality assurance
• Strong analytical skills, with the ability to build, review, and interpret complex data
• Excellent communication and interpersonal skills
• Knowledge of regulatory requirements related to IDD Supports, such as HIPAA, Licensing Requirements, and Person-Centered Service Provision

Additional Information

We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law.

10/19

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