Quality Assurance Clerk - PM

Stars Behavioral Health Group; Irvine (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Generous time off

Employer-paid benefits

Professional growth & CEU access

Recognition & rewards

Job summary

Stars Behavioral Health Group seeks a Quality Assurance Clerk for the Irvine Coastal Star Crisis Stabilization Unit. The role supports intake, records, and QA activities in a fast-paced psychiatric setting.

Responsibilities include Medi‑Cal verification, EMR data entry, and compliance with DMH policies. The position offers on-site work, a PM shift, and opportunities for paid CEU training and career growth.

Qualifications

• One year of unit clerk or clerical experience in health settings.
• Quality assurance experience in social services preferred.
• Billing experience a plus, familiarity with coding/billing processes.

Responsibilities

• Gather, process and track new client information for intake and discharge.
• Verify Medi‑Cal eligibility and open records in EMR/IBHIS.
• Ensure records comply with agency policy and DMH requirements.
• Report progress with accuracy and timelines; interact with staff and outside agencies.
• Oversee facility billing aspects including vendor billing and petty cash.
• Assist in data collection and quality improvement tasks.

Skills

Unit clerk experience

Clerical experience

Quality assurance

QA/TQM concepts

Billing experience

Education

High School Diploma or equivalent

Job description

Partner with us in making a positive change! Join a team where your work truly matters. We're proud to have been certified as a Great Place to Work for 8 years by our own employees.

We invite you to partner with us in our mission to improve mental healthcare.

Job Title: Quality Assurance Clerk - PM Division/Program: Irvine: Coastal Star Crisis Stabilization Unit Starting Compensation: 20.00 - 24.00 USD Per Hour Working Location: Irvine, CA Working Hours/Shift: 8 Hour PM Shift

Why Join Our Team?

• Competitive Compensation: Offering a salary that matches your skills and experience.
• Generous Time Off: Enjoy ample vacation and holiday pay.
• Comprehensive Benefits Package: Employer-paid medical, dental, and vision coverage. Additional voluntary benefits to support your lifestyle.
• Professional Growth Opportunities: On-the-job training with access to paid CEU opportunities. Career development programs designed to help you grow. Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).
• Employee Recognition & Rewards: A culture that celebrates and rewards your hard work and dedication

What You Bring to SBHG (Qualifications):

• Education: High School Diploma or equivalent required
• Experience & Skills: One (1) year unit clerk or clerical experience in an inpatient or outpatient setting. Quality assurance experience within the social services field, or related experiences in dealing with QA/TQM concepts and procedures preferred. Billing experience
• Compliance & Safety: Valid California Driver’s License with an eligible driving record per company policy. Current CPR certification or ability to obtain within 30 days of employment. First Aid certification

How you will make a difference:

This position performs a wide variety of business and operations tasks including gathering, processing and tracking new client information for intake, treatment and discharge. This position will facilitate the verification of Medi-Cal eligibility as required and open new client records in EMR and IBHIS as assigned. This position will also ensure that all aspects of the record are in keeping with agency policy and DMH requirements. Activities performed can be time sensitive with expectations of frequent reporting of progress along with thorough oversight for accuracy. Regular interaction with all staff members, physicians, and outside agencies is expected. Manages/oversees facility billing aspects as needed, including but not limited to vendor billing and facility petty cash. This position has responsibility for gathering and analyzing agency data and assisting in the agency’s quality control, quality assurance, and quality improvement efforts. In addition, the Unit & Quality Assurance Clerk’s duties will include but are not limited to ensuring that the chart order is maintained, entering data into the County data collection sites and other quality improvement tasks as assigned.

Division/Program Overview:

Program: The Crisis Stabilization Unit (CSU) is a place where people experiencing a mental health crisis can go to be stabilized. These facilities operate 24/7 to provide crisis stabilization.

Population Served: Up to 16 adults (ages 18 and up) and 8 adolescents (ages 13 to 17).

Facility & Setting: Can be compared to an Urgent Care Center where people often go for a medical emergency instead of going to the hospital ER. Patients may stay up to 23 hours.

Clinical Services: Provides important services to those in need of immediate crisis intervention and stabilization. Designed to prevent psychiatric hospitalizations.

Length of Stay: stay of up to 23 hours

Skills & Transition: The CSU will help clients to stabilize and will also provide referrals to other needed services. Transportation is provided as needed.

Learn more about SBHG at: https://www.starsinc.com/stars-inc/

For Additional Information: [e-mail]

Join an organization dedicated to improving lives and supporting those facing mental health and behavioral challenges. At Stars Behavioral Health Group, we are seeking passionate professionals ready to make a lasting, positive impact on children, youth, families, and adults across California. As a leading statewide provider, SBHG brings together over 2,000 professionals across 70+ specialized programs and 60+ locations, delivering compassionate care to more than 40,000 individuals each year. We are committed to diversity as we believe exceptional care begins with a diverse team. SBHG is deeply committed to fostering an inclusive work environment that celebrates LGBTQ+, cultural, racial, and ethnic diversity across every level of our organization.