Quality Assurance Clerk

Feeser's Food Distributors; Harrisburg (Dauphin County); On-site; USD 50,000 - 65,000; Full time

Job summary

Feeser's Food Distributors in Harrisburg, PA is seeking a Quality Assurance Coordinator to support our Quality Management System through hands-on inspections and by reviewing and addressing customer complaints. The role emphasizes preventing mistakes, ensuring product integrity, and contributing to continuous improvement.

The position involves executing the site’s QM System, conducting internal audits, supporting daily quality activities on the production floor, and developing metrics to report

Qualifications

• 1-3 years of related experience in quality control or quality assurance.
• Must be able to work in varying facility conditions and temperatures.
• Experience using powered industrial equipment preferred.
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed.

Responsibilities

• Key contributor in execution of site Quality Management System
• Support Loss Control department through internal audits as assigned
• Support all daily inspection and quality activities on production floor
• Evaluate department processes, recommend process and product improvements
• Provide research and follow up of customer complaints
• Assist in corrective and preventative action processes as related to product quality
• Develop and maintain quality tracking metrics, report to management with findings and recommendations
• Provide feedback and data to warehouse trainer and supervisors for employees exceeding maximum allowable quality issues

Skills

Independent work

Initiative

Customer service

Organization

Microsoft Office

Reporting

Communication

Team player

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

DESCRIPTION OF EMPLOYER: Founded in 1901, Feeser's, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser's provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.

SUMMARY: The quality assurance coordinator will support the operation in preventing mistakes, damage, and adulteration of products through active promotion and implementation of Feeser's Quality Management System. This requires hands-on product quality inspections per system requirements, customer complaint review and follow up as well as contribution to continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This position is Sunday-Thursday 6pm-finish with overtime as required by management.
• Key contributor in execution of site Quality Management System
• Support Loss Control department through internal audits as assigned
• Support all daily inspection and quality activities on production floor
• Evaluate department processes, recommend process and product improvements
• Provide research and follow up of customer complaints
• Assist in corrective and preventative action processes as related to product quality
• Develop and maintain quality tracking metrics, report to management with findings and recommendations
• Provide feedback and data to warehouse trainer and supervisors for employees exceeding maximum allowable quality issues
• Additional duties as assigned

SKILLS REQUIRED:

• Must be able to work independently and be self-directed, but also have ability and understanding of areas that require authorization and direction from supervisor, and when/how to provide regular updates
• Energetic, driven personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines and meet objectives
• High level of customer service and ability to effectively interact with all levels within the organization as well as outside with various vendors and providers
• Highly organized, with ability to process a very high volume of paper and information in an effective manner, including ensuring that information and its impact on the organization is absorbed and understood
• Must be proficient in all Microsoft Office applications, Word, Excel and PowerPoint; good comfort level with integrating multiple applications to streamline operations through technology solutions
• Able to use technology effectively to create meaningful reports and measurements
• Professional, articulate and able to use good independent judgment and discretion
• Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player

PHYSICAL/COGNITIVE REQUIREMENTS:

• With or without accommodation:
• Ability to follow policies and procedures
• Ability to read, write and interpret information
• Ability to add, subtract, multiply and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit/walk/stand for up to 12 hours per day
• Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus

QUALIFICATIONS & EXPERIENCE:

• 1-3 years of related experience in quality control or quality assurance role preferred
• Must be able to work in varying facility conditions and temperatures
• Experience using powered industrial equipment preferred
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed.

Feeser's Food Distributors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All employment decisions are based on qualifications, merit, and business needs.