Quality Assurance Associate — Insurance Data & Call Center

Proctor and Company; Troy (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401k plan

Tuition reimbursement

Paid time off

Job summary

Loan Protector is seeking a Quality Assurance Associate in Troy, MI to review insurance data updates and ensure accuracy across client systems. You will work with staff to verify procedures and document discrepancies for training and trend analysis.

The role emphasizes attention to detail, teamwork, and adherence to client rules while supporting mortgage servicing and customer service workflows in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Strong organizational and analytical skills.
• Proficient with Windows apps including Word, Excel, Access.
• Experience in mortgage servicing or data entry is a plus.

Responsibilities

• Perform quality reviews of insurance data updates.
• Verify accuracy against source documents across systems.
• Use IIM, Loss Drafts, PMI, and Easy Track as applicable.
• Document discrepancies for training and trend analysis.
• Support process improvements and meet production targets.

Skills

Data entry

Attention to detail

Analytical skills

Teamwork

Education

High School Diploma

Tools

Word

Excel

Access

Job description

Loan Protector is seeking a Quality Assurance Associate in Troy, MI to review insurance data updates and ensure accuracy across client systems. You will work with staff to verify procedures and document discrepancies for training and trend analysis.

The role emphasizes attention to detail, teamwork, and adherence to client rules while supporting mortgage servicing and customer service workflows in a fast-paced environment.