Quality Assurance Associate — Biotech Customer Support

Inizio; Wilmington (DE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage (medical, dental, and

Vision coverage

401(k) with company match

Disability and life insurance

Paid time off (vacation)

Company-paid holidays

Recognition programs

Job summary

Inizio Engage is partnering with a leading biotechnology company to hire a QA Associate. The role focuses on day-to-day QA customer correspondence, mail merges, and sample retrieval materials, with collaboration across departments to ensure accuracy and efficiency.

Ideal candidates bring a Bachelor’s degree or equivalent, pharmaceutical quality/compliance experience, and strong Excel and communication skills to support product quality complaints and adverse event workflows in a dynamic

Qualifications

• Bachelor’s degree or equivalent work-related experience.
• Quality/compliance experience within pharmaceutical industry.
• Excellent Excel skills.
• Excellent verbal, written and listening communication skills.

Responsibilities

• Manage and respond to email inquiries.
• Complete mail merge from Client databases for QA department.
• Complete reconciliation of adverse event and product complaint reporting.
• Assist pharmaceutical manufacturing sites with any sample/customer mailing related inquiries.
• Follow up with internal and external customers when additional information is required on the product quality complaints and adverse events.
• Provide world-class customer service and immediate resolution to inquiries at the point of customer contact.
• Meet customer satisfaction levels.
• Assemble mailers to customers for Product Complaint Retrievals.
• Maintain supply inventory for all correspondence and sample retrievals.
• Comply with all industry regulations, policies, and procedures of our client and Inizio Engage.

Skills

Verbal communication

Written communication

Listening skills

Attention to detail

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Job description

Inizio Engage is partnering with a leading biotechnology company to hire a QA Associate. The role focuses on day-to-day QA customer correspondence, mail merges, and sample retrieval materials, with collaboration across departments to ensure accuracy and efficiency.

Ideal candidates bring a Bachelor’s degree or equivalent, pharmaceutical quality/compliance experience, and strong Excel and communication skills to support product quality complaints and adverse event workflows in a dynamic