Quality Assurance Associate

Inizio; Wilmington (DE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage (medical, dental, and

Vision coverage

401(k) with company match

Disability and life insurance

Paid time off (vacation)

Company-paid holidays

Recognition programs

Job summary

Inizio Engage is partnering with a leading biotechnology company to hire a QA Associate. The role focuses on day-to-day QA customer correspondence, mail merges, and sample retrieval materials, with collaboration across departments to ensure accuracy and efficiency.

Ideal candidates bring a Bachelor’s degree or equivalent, pharmaceutical quality/compliance experience, and strong Excel and communication skills to support product quality complaints and adverse event workflows in a dynamic

Qualifications

• Bachelor’s degree or equivalent work-related experience.
• Quality/compliance experience within pharmaceutical industry.
• Excellent Excel skills.
• Excellent verbal, written and listening communication skills.

Responsibilities

• Manage and respond to email inquiries.
• Complete mail merge from Client databases for QA department.
• Complete reconciliation of adverse event and product complaint reporting.
• Assist pharmaceutical manufacturing sites with any sample/customer mailing related inquiries.
• Follow up with internal and external customers when additional information is required on the product quality complaints and adverse events.
• Provide world-class customer service and immediate resolution to inquiries at the point of customer contact.
• Meet customer satisfaction levels.
• Assemble mailers to customers for Product Complaint Retrievals.
• Maintain supply inventory for all correspondence and sample retrievals.
• Comply with all industry regulations, policies, and procedures of our client and Inizio Engage.

Skills

Verbal communication

Written communication

Listening skills

Attention to detail

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

The Quality Assurance (“QA”) Associate is responsible for day-to-day handling of QA customer correspondence. This includes the daily file and mail merge of customer letters, assembly and mailing of sample retrieval materials and assuring that supplies to do such are available. The QA Associate will also support our client in areas where the two departments merge. Customers include Health Care Professional, patients, internal employees, and vendors. Key elements of the position are teamwork and attention to detail. Work environment is dynamic, high volume and dependent on accuracy.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Why You’ll Love Working Here

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:

• - Competitive pay that recognizes your experience, expertise, and impact
• - Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• - Company-paid holidays so you can rest, recharge, and focus on what matters most
• - Recognition programs, contests, and awards that celebrate your contributions
• - Continuous growth opportunities through learning, leadership development, and career advancement support
• - A collaborative culture where your ideas are valued and your work makes a difference

We’re also proud to be recognized for creating an exceptional employee experience:

• - Best Place to Work in BioPharma — 2022, 2023, 2025
• - Certified Great Place to Work® — 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

• - Manage and respond to email inquiries
• - Complete mail merge from Client databases for QA department.
• - Complete reconciliation of adverse event and product complaint reporting.
• - Assist pharmaceutical manufacturing sites with any sample/customer mailing related inquiries.
• - Follow up with internal and external customers when additional information is required on the product quality complaints and adverse events.
• - Provide world-class customer service and immediate resolution to inquiries at the point of customer contact.
• - Meet customer satisfaction levels
• - Participates as required in short-term project work in support of Product Quality Complaint management
• - Assembles mailers to customers for Product Complaint Retrievals.
• - Maintain supply inventory for all correspondence and sample retrievals.
• - Comply with all industry regulations, policies, and procedures of our client and Inizio

What do you need for this position?

• - Bachelor’s degree or equivalent work-related experience
• - Must have quality/compliance experience within pharmaceutical industry
• - Excellent excel skills required
• - Excellent verbal, written and listening communication skills