Biotech QA Associate: Customer Care & Compliance

Inizio Engage; United States; Remote; USD 35,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Disability and life insurance

Paid time off

Job summary

Inizio Engage is seeking a QA Associate to manage QA customer correspondence, daily file handling, and mail merges, ensuring accuracy in sample retrieval materials and supply availability. You will support our client in areas where QA and Operations merge, interacting with Health Care Professionals, patients, internal employees, and vendors.

Join a dynamic, high-volume team that values accuracy, teamwork, and continuous improvement, with opportunities for growth in the biotech quality landscape.

Qualifications

• Bachelor’s degree or equivalent work-related experience.
• Quality/compliance experience within pharmaceutical industry.
• Excellent Excel skills.
• Excellent verbal, written and listening communication skills.
• Competency using information technology, PCs and databases.
• Ability to multitask with accuracy, time management, interpersonal and organizational skills.
• Ability to work independently.
• Ability to lift up to 25 pounds.
• Ability to sit, stand or walk for various lengths of time.

Responsibilities

• Manage and respond to email inquiries.
• Complete mail merge from Client databases for QA department.
• Complete reconciliation of adverse event and product complaint reporting.
• Assist pharmaceutical manufacturing sites with sample/customer mailing inquiries.
• Follow up with internal and external customers when additional information is required on product quality complaints and adverse events.
• Provide world-class customer service and immediate resolution to inquiries at the point of customer contact.
• Meet customer satisfaction levels.
• Participate in short-term project work supporting Product Quality Complaint management.
• Assemble mailers to customers for Product Complaint Retrievals.
• Maintain supply inventory for all correspondence and sample retrievals.
• Comply with industry regulations, policies, and procedures of our client and Inizio

Skills

Excel

Verbal communication

Written communication

Multitasking

Time management

Interpersonal skills

Organization

Education

Bachelor’s degree or equivalent

Job description

Inizio Engage is seeking a QA Associate to manage QA customer correspondence, daily file handling, and mail merges, ensuring accuracy in sample retrieval materials and supply availability. You will support our client in areas where QA and Operations merge, interacting with Health Care Professionals, patients, internal employees, and vendors.

Join a dynamic, high-volume team that values accuracy, teamwork, and continuous improvement, with opportunities for growth in the biotech quality landscape.