Quality Assurance and Training Analyst

UC Davis Health; Sacramento (CA); Hybrid; USD 40,900 - 56,412; Full time

Benefits offered by this job

High quality and low-cost medical plans

Paid Time Off/Vacation/Sick Time

Continuing Education allowance

WorkLife and Wellness programs

On-site Employee Assistance Program

Public Service Loan Forgiveness

Job summary

A leading healthcare provider in Sacramento is looking for a Quality Assurance and Training Analyst to ensure high quality output in the Professional Billing Department. The role involves training staff, conducting quality reviews, and identifying issues for improvement. The position requires expertise with EPIC Resolute billing and experience in training medical billing staff. This is a full-time hybrid role offering competitive pay and comprehensive benefits.

Qualifications

• Demonstrated expertise with the EPIC Resolute billing application and its functions.
• Strong knowledge and broad understanding of third party professional billing.
• Experience supervising and/or training medical billing staff.

Responsibilities

• Provides training support.
• Scores staff quality review.
• Conducts quality analysis.

Skills

Expertise with EPIC Resolute billing application

Understanding of third party professional billing

Microsoft Excel

Business Objects

Microsoft Word

PowerPoint

Visio

Outlook

Education

High School diploma or equivalent work experience

Job description

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Join to apply for the Quality Assurance and Training Analyst role at UC Davis Health

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This range is provided by UC Davis Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$29.69/hr - $40.95/hr

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The QR & Training Analyst ensures the highest quality output from the Professional Billing Department by conducting regular Quality Reviews on the work of the Patient Billers, providing feedback, as well as planning, developing and conducting training in both group and individual settings.

Minimum Qualifications

• Demonstrated expertise with the EPIC Resolute billing application and its functions
• Strong knowledge and broad understanding of third party professional billing, including but not limited to Medicare, Medicare HMO, Medi-Cal, Managed Care Medi-Cal, major commercial and workman’s compensation payers
• Experience with a variety of reporting and data organizational tools and other software applications including, but not limited to MICROSOFT EXCEL, BUSINESS OBJECTS, MICROSOFT WORD, POWER POINT, VISIO and OUTLOOK.
• Experience supervising and/or training medical billing staff on a variety of professional billing functions
• High School diploma or equivalent work experience/training
• Experience supervising and/or training medical billing staff on a variety of professional billing functions

Key Responsibilities

• 45% - Training Support
• 35% - Staff Quality Review Scoring
• 10% - Quality Analysis
• 10% - Identification and Reporting of Global Quality Issues

Department Overview

The Professional Billing Group (PBG) provides billing and collection services for approximately 1,200+ UCD School of Medicine faculty physicians and other providers. The Quality Assurance (QA) Analyst/Trainer is responsible for monitoring and improving the overall quality and effectiveness of the PBG billing and follow up staff. The QA Analyst/Trainer will proactively identify and address quality issues that result in delayed and/or decreased reimbursement. The primary responsibilities span the entire Revenue Cycle and include: staff Quality Review (QR) scoring, quality analysis, identification of global quality issues, and training support.

• This position is hybrid (mix of on-site and remote work)
• THIS IS NOT AN HI-B OPPORTUNITY

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family’s needs

• UC pays for Dental and Vision insurance premiums for you and your family

• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave

• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement

• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement

• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement

• Access to free professional development courses and learning opportunities for personal and professional growth

• WorkLife and Wellness programs and resources

• On-site Employee Assistance Program including access to free mental health services

• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage

• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles

• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

A Culture of Opportunity and Belonging

At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider, Training, and Analyst

• Industries

  Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Pension plan

Paid maternity leave

Paid paternity leave

Disability insurance

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