Quality Assurance Analyst III - Impactful, Data-Driven Work

U.S. Bank; Minneapolis, Northern (MN, KY); Hybrid; USD 60,000 - 71,000; Full time

Job summary

U.S. Bank in Minneapolis seeks a Quality Analyst to monitor and evaluate work quality against timeliness, accuracy and productivity standards. This role documents issues and supports management with performance metrics and improvement actions.

Office presence is required 3+ days a week in Minneapolis or nearby locations; the candidate should bring strong communication skills and experience with financial services systems and Microsoft Office tools.

Qualifications

• Three or more years of experience in quality analysis and measurement activities.
• Bachelor's degree is preferred for the role.
• Excellent verbal and written communication skills.

Responsibilities

• Monitors and evaluates quality of work against timeliness, accuracy and productivity standards.
• Documents quality issues, performance measures and quality improvements for management review.
• Provides information to assist in giving feedback and training to employees.

Skills

3+ years of experience in quality分析

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

U.S. Bank in Minneapolis seeks a Quality Analyst to monitor and evaluate work quality against timeliness, accuracy and productivity standards. This role documents issues and supports management with performance metrics and improvement actions.

Office presence is required 3+ days a week in Minneapolis or nearby locations; the candidate should bring strong communication skills and experience with financial services systems and Microsoft Office tools.