Service Quality Analyst 3

U.S. Bank; Minneapolis, Northern (MN, KY); On-site; USD 60,000 - 71,000; Full time

Job summary

U.S. Bank in Minneapolis seeks a Quality Analyst to monitor and evaluate work quality against timeliness, accuracy and productivity standards. This role documents issues and supports management with performance metrics and improvement actions.

Office presence is required 3+ days a week in Minneapolis or nearby locations; the candidate should bring strong communication skills and experience with financial services systems and Microsoft Office tools.

Qualifications

• Three or more years of experience in quality analysis and measurement activities.
• Bachelor's degree is preferred for the role.
• Excellent verbal and written communication skills.

Responsibilities

• Monitors and evaluates quality of work against timeliness, accuracy and productivity standards.
• Documents quality issues, performance measures and quality improvements for management review.
• Provides information to assist in giving feedback and training to employees.

Skills

3+ years of experience in quality分析

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.

Will be in office 3+ day during the week.

Location: Minneapolis, Missouri, or Kansas

Basic Qualifications

• High school diploma or equivalent
• Three or more years of experience in quality analysis and measurement activities

Preferred Skills/Experience

• Extensive knowledge and understanding of the products and services applicable to the assigned area
• Advanced knowledge of the productivity and accuracy standards of the assigned area
• In-depth knowledge of computer systems used in the assigned area
• Excellent verbal and written communications skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Bachelor's degree preferred

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

Equal Opportunity Employer

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

Salary Range

Pay Range: $60,435.00 - $71,100.00

Background Checks and Compliance

U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Policies and Procedures

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.