Service Quality Analyst 3

Us Bank; Overland Park (KS); On-site; USD 60,000 - 71,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

401(k) retirement plan

Paid vacation

Job summary

U.S. Bank is seeking a Quality Analyst to monitor and evaluate the quality of work against timeliness, accuracy and productivity standards. You will document quality issues and improvements for management review and assist in coaching and training staff.

This on-site role requires a high school diploma and 3+ years of quality analysis experience. Locations include Minneapolis, Missouri, or Kansas, with 3+ in-office days per week.

Qualifications

• High school diploma or equivalent.
• Three or more years of experience in quality analysis and measurement activities.
• Bachelor's degree preferred.

Responsibilities

• Monitors and evaluates the quality of work against timeliness, accuracy and productivity standards.
• Documents quality issues, performance measures and quality improvements for management review.
• Provides information to assist in giving feedback to employees and in training of employees.
• Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.

Skills

Communication skills

Quality analysis

MS Office

Product knowledge

Computer systems

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.

Will be in office 3+ day during the week.

Location: Minneapolis, Missouri, or Kansas

Basic Qualifications

• - High school diploma or equivalent
• - Three or more years of experience in quality analysis and measurement activities

Preferred Skills/Experience

• - Extensive knowledge and understanding of the products and services applicable to the assigned area
• - Advanced knowledge of the productivity and accuracy standards of the assigned area
• - In-depth knowledge of computer systems used in the assigned area
• - Excellent verbal and written communications skills
• - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• - Bachelor's degree preferred

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range: $60,435.00 - $71,100.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.