PROGRAM SPECIALIST- 1 Year Project

Automatic Data Processing, Inc.; Madison (WI); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

State Retirement plan

457 Deferred Compensation

Life Insurance

Disability Insurance

Paid sick leave

Paid vacation time

Job summary

WHEDA in Madison, Wisconsin, seeks a Program Specialist for a 1-year project in the Single-Family Servicing department. You will handle contact center customer service, payment processing, escrow administration, and ensure compliance with lending regulations.

The role starts 100% in-office with potential for later hybrid work. Requirements include a high school diploma or GED with 0–2 years of relevant experience. Competitive salary and benefits apply.

Qualifications

• High School Diploma or G.E.D. with 0–2 years of relevant experience.
• Proficiency in computer software, Microsoft Office, and the internet.
• Strong verbal and written communication and attention to detail.

Responsibilities

• Provide customer support for borrowers and partners.
• Monitor emails, process payoff documents, and manage escrow items.
• Post and reconcile payments, manage ACH, wires, and reports.
• Administer daily escrow setup and related analyses.
• Assist day-to-day Servicing operations and policy updates.

Skills

Customer service

Microsoft Office

Data entry

Communication

Attention to detail

Education

High School Diploma or GED

Tools

Office 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PROGRAM SPECIALIST- 1 Year Project

Madison, WI, US

Salary Range: $47,589.00 To $57,645.00 Annually

WHY WHEDA?

WHEDA serves Wisconsin residents and communities by working with others to provide creative financial and technical resources to stimulate and preserve affordable housing, small businesses, and agriculture.

WHEDA employees participate in the State of Wisconsin benefit package( https://www.wheda.com/about-wheda/careers/benefits ). WHEDA offers an excellent benefits package that includes: Medical, Vision, and Dental Insurance, State Retirement plan; 457 Deferred Compensation, Group Term Life Insurance (and optional term life insurance for family members), Disability Insurance, paid sick leave, paid vacation time twenty eight (28) personal holiday hours, Twelve (12) paid legal holidays per year, tuition reimbursement program.

WHEDA is an equal opportunity and affirmative action employer seeking a diverse and talented workforce. Veterans are also encouraged to apply.

WHEDA has a remote work policy where certain employees may enjoy a hybrid or remote work schedule, based on position and business needs. See more details below related to this specific position.

WHEDA is seeking a 1 Year project Program Specialist to join our Single-Family Servicing department in our Madison facility.

SALARY: Hiring Range for this position is from $47,589- $57,645 Annually. Offered Salary will be based on qualifications and internal pay equity. WHEDA provides a competitive salary and WHEDA employees participate in the State of Wisconsin benefit package which includes retirement, health insurance and deferred compensation programs.

POSITION OVERVIEW:

The Program Specialist position in Servicing is responsible for contact center customer service, payment processing, escrow administration, and loan satisfaction within compliance with WHEDA, investor and regulatory requirements. Competency in one or more of the following specialties: Servicing, Payment Processing and/or Escrow Administration

ESSENTIAL DUTIES:

• Provide customer support for borrowers, lending partners, insurance agents, title companies, and/or housing authorities.
• Servicing: Monitor incoming emails to shared email box. Review and process paid in full documents, letters, satisfactions, and escrow refunds. Handling entry and payment of bills for corporate advances. Account maintenance: mailing address updates, name changes, property tax and ACH setup, returned/undeliverable mail.
• Payment Processing: Processing incoming payoff quote requests. Daily posting/reconciliation of coupons, lockbox import, recurring and one‐time ACH export/prenote, wire posting, reviewing payment reports, batch balancing, housing assistance, remote capture deposit, and cash balancing.
• Escrow Administration: Daily hazard insurance entry, weekly insurance payment, private mortgage insurance payment and cancellation, force placed insurance monitoring/cancellation/payment, reviewing insurance reports, and initial escrow set‐up and analysis.
• Assists in coordinating and carrying out the day‐to‐day operations of the Servicing department.
• Participates in analysis of selecting/implementing new and existing software and formulating/modifying new and existing policies, programs, and procedures.
• Performs or assists with other duties as assigned.

QUALIFICATIONS:

High School Diploma or G.E.D. AND 0 ‑ 2 years of relevant experience; OR equivalent combination of education and experience.

KNOWLEDGE AND SKILLS:

• Proficiency with computer software, Microsoft Office, and the internet
• Customer service principles
• Excellent verbal and written communication skills, including preparation of business correspondence
• Attention to detail, and ability to troubleshoot for process improvement
• Problem solving skills and ability to work under pressure
• Successful prioritizing and management of work projects
• Ability to work independently and efficiently
• Strong adherence to confidentiality in working with clients and vendors
• Data collection and research methods
• Data Entry principles
• Strong mathematical aptitude
• Mortgage lending regulations, practices, procedures, and applicable federal, state, and local laws

This position has a work schedule that will initially be 100% in-office. After training is complete, it is at the discretion of the direct manager when the employee may begin a hybrid work schedule.

APPLICATION DEADLINE: This position will remain open until filled.

Questions may be directed to [e-mail].

This position is not eligible for a work-related immigration visa sponsorship.

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