Quality Assistant

Southwest Community Health Center Inc; Bridgeport (CT); On-site; USD 42,000 - 52,000; Full time

Job summary

Southwest Community Health Center Inc seeks a Quality Assistant to support patient care and drive metric-driven outcomes through clinical auditing and data entry in an electronic health record environment.

You will collaborate with the Chief Medical Informatics Officer and cross-functional teams, performing data abstraction, reporting, and outreach to close gaps in care while supporting value-based care initiatives.

Qualifications

• Bachelor’s Degree or higher in a medical care field.
• Minimum one year of experience in a health care setting.
• At least 1 year of experience in a care-related quality role preferred.
• Bi-Lingual Spanish speaking a plus

Responsibilities

• Performs clinical auditing and data abstraction from electronic health records and quality improvement data.
• Performs data entry for reporting key metrics to internal and external stakeholders; ensures data accuracy and timeliness.
• Identifies and closes gaps in care through pre-visit planning and outreach with patients and care teams.
• Tracks lab and imaging data as part of pre-visit planning.
• Utilizes population health tools to outreach to patients with gaps in care.
• Participates in data validation of internal and external quality reports.
• Supports performance improvement, population health and telehealth projects.
• Other duties as assigned.

Skills

Communication skills

Interpersonal skills

Organizational skills

Excel

EHR familiarity

Data analysis

Spanish (bilingual)

Education

Bachelor’s degree or higher (medical field)

Tools

Quality data reporting systems

Job description

Description

Summary: The Quality Assistant supports patient care and achievement on metric-driven outcomes through clinical auditing and data entry tasks for accurate reporting. The position involves extensive use of the electronic health record, population analytics tools, data-sharing software platforms, and Excel. Patient engagement and outreach activities will be conducted to close gaps in care.

The Quality Assistant will work directly with the Chief Medical Informatics Officer and Director of Quality Initiatives and will work collaboratively with patients and cross-functional teams in the support of quality program needs and strategic initiatives. This position supports value-based care initiatives.

SPECIFIC DUTIES AND RESPONSIBILITIES

All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA):

• Performs clinical auditing and data abstraction of electronic health records and quality improvement data.
• Performs data entry tasks for reporting of key metrics to internal and external stakeholders; submits accurate, complete and timely data using various quality data reporting systems.
• Prospectively and retrospectively works to identify and close gaps in care through pre-visit planning and communication with patients, providers, and other members of the care team.
• Pre-visit planning activities include but are not limited to lab and imaging tracking.
• Utilizes population health tools to outreach to patients with gaps in care.
• Participates in data validation of internal and external clinical quality reports.
• Assists with performance improvement, population health and telehealth projects as directed.
• Other duties, as assigned.

Requirements

Qualifications

• Strong communication, interpersonal, and organizational skills
• Excellent data analysis skills
• Excellent computer skills including Microsoft Office (Word, Excel)
• Demonstrated knowledge of EHR systems preferred
• Experience with care coordination, quality management initiatives and tracking preferred
• Broad general knowledge of medical terminology
• Bi-Lingual Spanish speaking a plus

Education and/or Experience

• Bachelor’s Degree or higher required, preferably in a medical care field.
• Minimum one year of experience working in a health care setting.
• At least 1 year of experience in a care-related quality role preferred.

Physical Requirements and Work Environment

The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the manual dexterity sufficient to operate phones, computers and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. This person must have the ability to travel as required to work with staff.