Quality and Training Specialist

D&H Distributing Co.; Middletown Township (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

401k

Paid Time Off

Medical, Prescription, Dental, and Vision benefits

Gym Reimbursement

Tuition Assistance

Job summary

D&H Distributing Co. is looking for an experienced Quality and Training Specialist at our Harrisburg facility. The role includes maintaining ISO certifications, supporting the Quality Management System, and conducting training for Co-owners.

The ideal candidate will have 1–3 years of experience in quality assurance, a strong knowledge of QMS principles, and proficiency in Microsoft Office tools. We offer a collaborative culture with various employee benefits.

Qualifications

• Experience in a distribution warehouse environment.
• Development and implementation of ISO and QMS processes.
• Ability to audit internal processes and lead training sessions.

Responsibilities

• Maintain and support ISO certifications and training initiatives.
• Conduct ISO internal audits and assist with external audits.
• Analyze quality trends and recommend corrective actions.

Skills

Proficiency with Microsoft Excel

Strong knowledge of QMS principles

Ability to present information to large groups

Bilingual (English)

Education

1–3 years of experience in quality assurance

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

We are searching for an experienced Quality and Training Specialist at our Harrisburg facility.

Primary Duties and Responsibilities

D&H is a 100+ year old Employee‑Owned technology distributor, offering end‑to‑end solutions for resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employee Co‑Owners who provide the industry’s best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Sick Time, Medical, Prescription, Dental, and Vision benefits as well as Gym Reimbursement, Employee Purchase Program, Tuition Assistance, and much more!
• As a D&H Co‑Owner you receive numerous discounts on services.
• We are strongly committed to giving back to the community and promoting sustainable, eco‑friendly business practices.

SUMMARY

The Quality and Training Specialist supports the organization’s Quality Management System (QMS) to ensure compliance with ISO standards, applicable AIB (American Institute of Baking) food safety and Good Manufacturing Practice (GMP) requirements, and FDA regulations, including all related audits that must be completed weekly, monthly, etc. This role also supports the training and development of Co‑owners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain and support ISO certifications, Quality Management System and Training initiatives.
• Control and update all quality and training documentation.
• Coordinate/conduct ISO internal audits and support external/3rd Party certification audits.
• Track corrective and preventive actions (CAPA) and verify effectiveness as required.
• Assist with risk assessments and process improvement initiatives.
• Support compliance with AIB Consolidated Standards.
• Assist with food safety documentation and recordkeeping.
• Participate / conduct food safety training and awareness programs.
• Support root cause investigations related to quality or food safety issues.
• Perform ISO internal process audits and supplier quality evaluations.
• Analyze quality trends and recommend corrective actions.
• Support continuous improvement initiatives.
• Assist with customer complaints (CAPA’s) and nonconformance investigations as required.
• Provide all training to both Leadership / Co‑owners.
• Audit training progress across the network ensuring compliance and communicate results.
• Promote a culture of quality and continuous improvement throughout the network.
• Various related assignments and work projects as assigned.
• Work independently with the ability to prioritize work to meet assigned deadlines.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Flexibility to support a three‑shift operation, as needed.
• Ability to read, write, and speak English; bilingual is a plus.
• Strong knowledge of QMS principles and auditing practices.
• Ability to present information to large groups.

EDUCATION, EXPERIENCE & PHYSICAL REQUIREMENTS

• 1–3 years of experience in quality assurance, preferably in a distribution warehouse environment.
• Experience with the development and implementation of ISO, QMS, processes, work instructions, AIB standards (audits), FDA (audits), and training in the aforementioned areas.
• Warehouse work environment, ambient temperatures.
• Standing, walking, taking steps, and bending in a warehouse environment.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.