Quality and Training Specialist

D&H Distributing; New Whiteland (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

401k

Paid Time Off

Medical Insurance

Dental and Vision benefits

Gym Reimbursement

Work from Home Reimbursement

Employee Purchase Program

Tuition Assistance

Job summary

D&H Distributing in Whiteland, IN is seeking a Quality and Training Specialist to support our Quality Management System (QMS) and ensure compliance with ISO standards, AIB food safety, GMP, and FDA regulations. The role includes training Co-owners, coordinating skill tracking, and maintaining documentation across the warehouse network.

Responsibilities include conducting internal audits, supporting CAPAs, and promoting continuous improvement while working across shifts in a warehouse

Qualifications

• Knowledge of ISO/QMS principles and QA auditing.
• Experience with FDA/AIB audits in a distribution setting.
• Proficient with Microsoft Office tools.

Responsibilities

• Maintain ISO certifications and QMS documentation.
• Coordinate ISO internal audits and support external audits.
• Deliver quality training to owners and staff.
• Analyze quality trends and drive continuous improvement.

Skills

Excel

Word

PowerPoint

Outlook

Job description

This is an onsite role that is based in Whiteland, IN

Working Hours: Fulltime position (40 hours a week), Overtime, Weekends, Holidays, Trainings as required

D&H is growing! Join 100+ year old Employee‑Owned technology distributor, offering end‑to‑end solutions for today's resellers, retailer, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employee co‑owners who provide the industry’s best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• As a D&H Co‑Owner you receive numerous discounts on services.

We feel strongly about giving back to the community and promoting sustainable, eco‑friendly business practices.

Summary

The Quality and Training Specialist supports the organization’s Quality Management System (QMS) to ensure compliance with ISO standards, applicable AIB (American Institute of Baking) food safety and Good Manufacturing Practice (GMP) requirements, as well as FDA regulations. This role also supports the training and development of Co‑owners by providing training to Co‑owners, coordinating, tracking, and recording the completion of warehouse job skillsets on provided tracking spreadsheets or training database, skill competency matrix, etc. Responsibilities include developing and delivering presentations and training sessions for operations Co‑owners on topics such as QMS principles, ISO standards, compliance requirements, and various training programs.

Responsibilities

Quality Management System

• Maintain and support the company’s ISO certifications, Quality Management System and Training initiatives.
• Control and update quality and training documentation including SOPs, work instructions, forms, and records.
• Coordinate/conduct ISO internal audits and support external/3rd Party certification audits.
• Track corrective and preventive actions (CAPA) and verify effectiveness as required.
• Assist with risk assessments and process improvement initiatives.

AIB Food Safety, GMP Compliance, and FDA

• Support compliance with AIB Consolidated Standards.
• Conduct facility inspections and GMP audits.
• Assist with food safety documentation and recordkeeping.
• Participate / conduct food safety training and awareness programs.
• Support root cause investigations related to quality or food safety issues.

Auditing & Continuous Improvement

• Perform ISO Internal process audits and supplier quality evaluations.
• Analyze quality trends and recommend corrective actions.
• Support continuous improvement initiatives.
• Assist with customer complaints (CAPA’s) and nonconformance investigations as required.

Training & Communication

• Provide training to both Leadership / Co‑owners on quality processes, ISO standards, and GMP requirements, Food -Safety, and various operations job skills, WMS system training, etc.
• Audit training progress across the network ensuring compliance.
• Promote a culture of quality and continuous improvement throughout the network.
• Communicate audit findings and corrective actions across departments.
• Provide follow‑up on actions taken and keep the Operations network informed.

Additional Duties

• Take on assignments and work projects.
• Work independently.
• Ability to prioritize work assignments to meet assigned deadlines.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, And/or Abilities

• Knowledge and proficiency of Microsoft Excel, Word, Powerpoint, and Outlook.
• Flexibility to support a three‑shift operation, as needed.
• Ability to read, write, and speak English; bi‑lingual is a plus.
• Strong knowledge of QMS principles and auditing practices.
• Excellent documentation and organizational skills and ability to prioritize assignments and projects and work independently.
• Analytical and problem‑solving abilities.
• Effective communication and teamwork skills.
• Ability to present information to large groups.

Education And/or Experience

• 1–3 years of experience in quality assurance, preferably in distribution warehouse environment.
• Experience with the development and implementation of ISO, QMS, Processes, Work Instructions, AIB standards (audits), FDA (audits), and Training in the aforementioned areas.

Language Skills

• Ability to read, write, and speak English.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.

Mathematical Skills

• Ability to add subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formats.
• Ability to resolve problems involving several concrete variables in standardized situations.

Physical Demands

• Standing, bending, sitting, etc.

Work Environment

• Warehouse work environment, ambient temperatures.
• Standing, walking, taking steps, and bending in a warehouse environment.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.