Supervisor Customer Service

Graybar; Raleigh (NC); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life Insurance

401(k) with match

Paid vacation

Paid holidays

Wellness day

Education reimbursement

Career development

Job summary

Graybar is seeking a Supervisor Customer Service in Raleigh, NC to lead a team delivering exceptional service to customers.

You will supervise the department, set work procedures, manage schedules, train staff, and work with the branch team to grow sales while maintaining top-tier customer experiences.

The role requires 1+ years of experience, with a 2-year or 4-year degree preferred; base salary starts around $61,000 and bonus eligibility based on performance.

Qualifications

• 1+ years of customer service or supervisory experience.
• Strong communication and leadership abilities.
• Degree preferred: 2-year or 4-year college.

Responsibilities

• Supervise the customer service department, including assigning and reviewing the work of others.
• Establish department work procedures, prepare schedules and expedite workflow of purchase orders.
• Train and develop employees.
• Ensure every customer experience is top notch in quality.
• Collaborate with branch team to grow sales.
• Recommend transfers, promotions, increases, and terminations.

Skills

Strong communication

Customer service

Supervisory skills

Leadership

Experience required

Education preferred

Education

Associate degree

Bachelor's degree preferred

Job description

Make a difference.

As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible.

In this role you will:

• Supervise a customer service department, including assigning and reviewing the work of others
• Establish department work procedures, prepare schedules and expedite workflow of purchase orders
• Train and develop employees
• Ensure every customer experience is top notch in quality
• Collaborate with branch team to grow sales
• Recommend transfers, promotions, increases, and terminations

What you bring to the table:

• Strong communication skills
• A passion for customer service
• Supervisory and leadership skills
• Ability to handle a variety of customer situations with enthusiasm and tact
• 1+ years experience required
• 2 year or 4 year degree preferred

Compensation Details: The expected base salary for this position is starting at $61,000 annually depending on experience. This position is also bonus eligible - based on specific and relevant business metrics.

The Value of Graybar:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts .
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with P rofit Sharing Plans .
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program .
• Reach your career goals with our Educational Reimbursement and Career Development Programs .
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled