Senior Quality Engineer

cambridgemobiletelematics; Cambridge (MA); On-site; USD 110,000 - 140,000; Full time

Job summary

Cambridge Mobile Telematics is seeking a Senior Quality Engineer to lead supplier and field quality initiatives within the IoT Operations team. You will drive root cause analysis, supplier qualification, and incoming inspection processes while collaborating with Supply Chain, Customer Success, and Hardware Engineering.

The role requires independent judgment, strong problem-solving skills, and the ability to implement lasting improvements in a high-volume IoT hardware environment.

Qualifications

• Bachelor's degree in Engineering, Quality Management, or related field, or equivalent experience.
• 4+ years in quality engineering or supplier quality in contract manufacturing.
• Proficiency with quality tools and methodologies (root cause analysis, CAPA, sampling plans, MRB).
• Experience managing relationships with component suppliers or contract manufacturers.

Responsibilities

• Lead and continuously improve vendor quality management program, including supplier classification, performance metrics, documentation standards, and audit requirements.
• Oversee supplier qualification and onboarding in partnership with Supply Chain and Quality leadership.
• Plan and conduct supplier audits, identify quality risks, and drive corrective actions and continuous improvement initiatives.
• Manage supplier performance through quality scorecards, business reviews, and accountability for established quality standards.
• Own incoming inspection processes, including sampling plans, acceptance criteria, non-conformance management, and inspection procedures.
• Lead root cause analysis and corrective/preventive actions for supplier defects and field quality issues.
• Establish and maintain cosmetic and physical quality standards across Hardware Engineering, suppliers, and inspection teams.
• Analyze quality trends and KPIs to identify systemic risks and improve product and supplier quality.
• Maintain quality documentation and records within PLM/QMS systems, ensuring compliance and audit readiness.
• Represent Quality in cross-functional discussions to influence supplier decisions and product quality standards.
• Mentor junior engineers and technicians and coordinate broader quality initiatives.

Skills

Quality engineering

Supplier quality

Root cause analysis

Auditing

Data-driven

Education

Bachelor's degree in Engineering

Tools

8D

5-Why

Fishbone diagram

MRB disposition

PPAP

Job description

We are seeking a Senior Quality Engineer to join CMT's IoT Operations team and lead supplier and field quality initiatives. This role will oversee vendor quality management, incoming inspection processes, and the resolution of physical and cosmetic product defects, driving root cause analysis and implementing lasting improvements to product quality and supplier processes.

Working cross-functionally with Supply Chain, Customer Success, Quality Assurance, Hardware Engineering, and external manufacturing partners, you will serve as the primary point of contact for supplier and field quality matters. This role requires independent judgment, strong problem-solving skills, and the ability to drive continuous improvement in a high-volume IoT hardware environment.

CMT is looking for a Senior Quality Engineer to help us change the world. CMT has helped protect over 65 million drivers and prevent over 126,000 crashes worldwide. We build AI to solve some of the most difficult challenges in mobility - understanding and reducing risk, detecting crashes, and getting people life-saving help. The problems are hard. The impact is real. No matter your role, your work will matter at CMT.

Responsibilities

• Use independent judgment and discretion to lead and continuously improve CMT's vendor quality management program, including supplier classification, performance metrics, documentation standards, and audit requirements
• Oversee vendor qualification and onboarding, evaluating supplier quality plans, compliance requirements, and readiness in partnership with Supply Chain and Quality leadership
• Plan and conduct supplier audits, identify quality risks, and drive corrective actions and continuous improvement initiatives
• Manage supplier performance through quality scorecards, business reviews, and accountability for established quality standards
• Own incoming inspection processes, including sampling plans, acceptance criteria, non-conformance management, and inspection procedures
• Lead root cause analysis and corrective and preventive actions for supplier defects, incoming non-conformances, and field quality issues
• Establish and maintain cosmetic and physical quality standards, ensuring alignment across Hardware Engineering, suppliers, and inspection teams
• Analyze quality trends and KPIs to identify systemic risks, prevent recurring issues, and improve product and supplier quality
• Maintain quality documentation, procedures, and records within PLM/QMS systems, ensuring compliance, document control, and audit readiness
• Represent Quality in cross-functional discussions, influencing supplier decisions, product quality standards, and operational improvements
• Mentor junior engineers and technicians and support coordination of broader quality initiatives
• Complete any additional tasks as they arise

Qualifications

• Bachelor's degree or equivalent years of experience and/or certification in Engineering, Quality Management, or a related field; or equivalent years of experience
• 4+ years in quality engineering, supplier quality, or a related role in a contract manufacturing environment
• Demonstrated proficiency with quality tools and methodologies - root cause analysis (8D, 5-Why, fishbone), corrective and preventive action processes, inspection sampling plans, and MRB disposition
• Experience managing quality relationships with component suppliers or contract manufacturers, including qualification, auditing, and performance management
• Ability to exercise sound judgment on complex and ambiguous quality problems with minimal supervision, and to make and defend risk-based decisions
• Strong organizational and project coordination skills, with the ability to lead multiple concurrent workstreams across vendors, inspection activities, and field investigations
• Comfortable working from data: able to define, compile, and interpret quality metrics and use them to drive decisions and influence stakeholders
• Strong written and verbal communication skills, with experience presenting findings and recommendations to Supply Chain, Engineering, Customer Success, and suppliers
• Ability to travel up to 20% for supplier visits, facility audits, and other quality activities as required

Nice to Haves

• Experience building or maturing a vendor quality management program, supplier auditing program, or supplier tiering/classification system
• Hands-on experience with PPAP, APQP, FMEA, or other supplier quality processes for custom-manufactured components
• Working knowledge of IPC-A-610, IPC/WHMA-A-620, or similar electronics quality standards
• Experience with injection molding for cosmetic components
• Experience with PLM systems (Arena or similar) for document and change management
• Experience applying statistical methods for quality analysis (SPC, process capability, sampling plans, measurement system analysis)
• Experience with data visualization or reporting tools (Tableau, Databricks, or similar)
• Working with database query languages (SQL, MSSQL, et