Quality and Process Improvement Specialist

Bluehawk LLC, Intelligence Services; West Palm Beach (FL); On-site; USD 75,000 - 105,000; Full time

Job summary

Bluehawk, LLC is seeking a passionate Quality and Process Improvement Specialist to lead our internal coordination efforts toward a CMMI V3.0 Maturity Level 3 for Services rating. You will drive implementation, map processes, and coordinate cross-functional teams.

The ideal candidate has 3+ years in CMMI/ISO, strong documentation and auditing experience, and a bachelor’s in engineering or CS. Excellent communication and change management skills are essential.

Qualifications

• 3+ years of experience supporting CMMI implementation or process improvement.
• Strong understanding of CMMI V3.0 L3 SVCS and ISO 9001/ISO 20000.
• Experience with process mapping, documentation, and internal auditing.
• Bachelor’s degree in Engineering, CS, or related field.

Responsibilities

• Develop, implement, and maintain CMMI V3.0 L3 Services, ISO 9001 and ISO 20000 processes and procedures.
• Conduct gap analyses against CMMI/ISO requirements and identify areas for improvement.
• Coordinate across internal teams for CMMI Services implementation.
• Prepare documentation and reports for CMMI appraisals and ISO audits.
• Coordinate internal audits and readiness reviews for compliance with CMMI standards.
• Foster a culture of continuous improvement and quality management.
• Provide guidance on process improvement initiatives and best practices.
• Provide coaching and change management support to teams adopting new processes.

Skills

Communication

Interpersonal skills

Analytical thinking

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree in Engineering, Computer Science, or a related field

Job description

BLUEHAWK, LLC is a professional services firm providing intelligence, information technology, language, and training services to the U.S. Government and commercial entities with objectives to protect and defend our nation, citizens, natural resources, critical Infrastructure, freedoms, and human rights. We are hiring creative, motivated talented people. Who are committed to delivering programs and solutions to meet our customers' time frames and financial parameters by managing technical, schedule, and cost performance.

Bluehawk is seeking a passionate Quality and Process Improvement Specialist to lead our internal coordination efforts in pursuit of a Capability Maturity Model Integration (CMMI) V3.0 Maturity Level 3 for Services rating. The successful candidate will bring experience with CMMI Services V3.0 and demonstrated knowledge of process improvement, internal capability building, and appraisal preparation. They will lead CMMI implementation, including prioritizing improvement areas, documentation, team engagement, process mapping, continuous improvement programs, and training initiatives.

• Develop, implement, and maintain CMMI V3.0 L3 Services, ISO 9001 and ISO 20000 processes and procedures.
• Conduct gap analyses to assess current processes against CMMI/ISO requirements and identify areas for improvement.
• Coordinate across internal teams to support the implementation of CMMI Services V3.0 practice areas.
• Prepare documentation and reports for CMMI appraisals and ISO certification audits.
• Coordinate internal audits and readiness reviews to ensure compliance with CMMI standards.
• Work closely with stakeholders to foster a culture of continuous improvement and quality management.
• Provide guidance on process improvement initiatives and best practices.
• Provide coaching and change management support to teams adopting new processes
• 3 or more years of experience supporting CMMI implementation, quality assurance, or process improvement.
• Strong understanding of CMMI V3.0 L3 SVCS, ISO 9001/ISO20000 standards, practices, and standards.
• Proven experience with process mapping, documentation, and internal auditing.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
• Strong analytical and problem-solving skills.
• Bachelor’s degree in Engineering, Computer Science, or a related field.

Desired Skills, Experience, And Education

• CMMI certification or training.
• ISO internal auditor certification or training.
• Strong background in process improvement, quality assurance, and project management, particularly in the context of services projects.
• Active clearance or ability to obtain a clearance (ADD In what you’d like here)

Bluehawk, LLC. is an Equal Opportunity/Affirmative Action /EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity Employer