Quality and Integration Specialist, Production

The Escape Game, LLC; Smyrna, Northern (TN, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

The Escape Game, LLC is seeking a Production QC Specialist to own the defect resolution process on the production floor in Smyrna, TN. You will take ownership of each issue from detection to closure, routing to the right team and ensuring clear communication.

This hands-on role combines quality control, site support, and assembly tasks, with a focus on preventing defects reaching guests, tracking PRF/SRF requests, and collaborating across QC, assembly, and install teams.

Qualifications

• A strong work ethic and a desire to produce and protect high-quality work.
• Detail-oriented, with a sharp eye for catching defects, inconsistencies, and missing information.
• Ability to read, interpret, and build from shop drawings, Bills of Materials (BOMs), assembly instructions, and parts lists.
• Familiarity with assembly methods and basic electronics integration is a plus.
• Strong organizational skills and the ability to work independently and prioritize across competing demands.
• A clear, assertive communicator who can deliver feedback to Assembly and field teams constructively.
• Excellent problem-solving skills with the ability to adapt and find solutions.
• High level of integrity and trustworthiness.
• Proficiency with a wide range of hand and power tools in a safe and effective manner.
• Physical ability to lift up to 75 lbs. and perform tasks requiring physical exertion.

Responsibilities

• Resolution Ownership (Primary Focus): Own every defect, kickback, and request from the moment it surfaces to the moment it’s closed. You are the single point of accountability for the fix actually happening.
• Fix or Route: Resolve what you can directly. For everything else, route it to the right team — Assembly, Carpentry, Engineering, or Purchasing — with clear direction on what’s needed and by when.
• Own the Communication: Be the connective tissue between QC, production, and the field. Keep every open item visible, set expectations, follow up relentlessly, and confirm closure.
• Inspect & Test: Verify completed components against specs and shop drawings to catch issues — and confirm fixes are right before the product is approved.
• Defect Feedback Loop: Track recurring failures and report consistent fail patterns back to the Assembly team — not just individual kick-backs — so root causes are corrected upstream and the same defect doesn’t return.
• Site Request (PRF/SRF) Handling: A top priority alongside QC. Process and expedite Production/Site Request Forms with urgency. Confirm every request includes complete, accurate information before fulfillment.
• Job & Time Tracking: Maintain accurate time entries and operation status in production workflow and HR timekeeping software (Fulcrum, ADP).
• Collaboration: Work closely with the QC, Assembly, and Install teams to keep workflow moving and information clear from request to completion.
• Continuous Improvement: Contribute ideas to strengthen QC standards, inspection processes, and the request and feedback systems that connect the field back to production.
• Safety & Organization: Maintain a safe, clean, and organized work environment by adhering to all safety protocols and company standards.

Skills

Strong work ethic

Detail oriented

Read shop drawings

Assembly methods knowledge

Organizational skills

Clear communicator

Problem solving

Integrity

Tools proficiency

Physical strength

Tools

Fulcrum

ADP

Job description

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Quality and Integration Specialist, Production

Full Time Smyrna, TN, US 1 Attachments

6 days ago Requisition ID: 1823

Quality & Integration Specialist, Production

(The Quality Guardian of Production: Quality Control / Site Support / Assembly / Other)

Our Mission: To design and deliver epic interactive experiences for every single guest.

Our Values:

Excellence: We are relentless in our pursuit of being the best.

Passion: We love our guests, our brand, and our games.

Growth: We believe in expanding our business and developing our team.

Integrity: We honor God through hard work, honesty, fairness, and generosity.

Teamwork: We achieve our goals by selflessly working together.

Creativity: We constantly push the boundaries of what is possible.

Position: Production QC Specialist (Quality Control / Site Support / Assembly / Other)

Direct Manager: Quality & Integration Lead, Production Manager

Travel: Infrequent

Position Summary

This role owns the resolution process. As our Production QC Specialist, you are the person accountable for making sure every defect, kickback, and site request gets resolved — whether you fix it yourself or route it to the team who can. A person in this role takes ownership of the problem, drives it to the right hands, and owns the communication until it’s closed.

When you can fix it, you fix it. When you can’t, you don’t just hand it off and hope — you route it to the right team (ex: Assembly, Carpentry, Creative Engineering, Purchasing), set the expectation, track it, and follow up until it’s done. Nothing falls through the cracks on your watch.

This is a hands‑on, all‑in production team. When the resolution queue is clear, you flow to the next area of greatest need using a defined priority “check‑down,” making you a true Swiss Army knife of production.

Key Responsibilities

Resolution Ownership (Primary Focus): Own every defect, kickback, and request from the moment it surfaces to the moment it’s closed. You are the single point of accountability for the fix actually happening.

Fix or Route: Resolve what you can directly. For everything else, route it to the right team — Assembly, Carpentry, Engineering, or Purchasing — with clear direction on what’s needed and by when.

Own the Communication: Be the connective tissue between QC, production, and the field. Keep every open item visible, set expectations, follow up relentlessly, and confirm closure. No silent handoffs.

Inspect & Test: Verify completed components against specs and shop drawings to catch issues — and confirm fixes are right before the product is approved.

Defect Feedback Loop: Track recurring failures and report consistent fail patterns back to the Assembly team — not just individual kick‑backs — so root causes are corrected upstream and the same defect doesn’t return.

Site Request (PRF/SRF) Handling: A top priority alongside QC. Process and expedite Production/Site Request Forms with urgency. Confirm every request includes complete, accurate information (SKU, part number, and sufficient detail) before fulfillment, and push back on incomplete requests.

Job & Time Tracking: Maintain accurate time entries and operation status in production workflow and HR timekeeping software (Fulcrum, ADP).

Collaboration: Work closely with the QC, Assembly, and Install teams to keep workflow moving and information clear from request to completion.

Continuous Improvement: Contribute ideas to strengthen QC standards, inspection processes, and the request and feedback systems that connect the field back to production.

Safety & Organization: Maintain a safe, clean, and organized work environment by adhering to all safety protocols and company standards.

Qualifications & Skills

A strong work ethic and a desire to produce and protect high-quality work.

Detail-oriented, with a sharp eye for catching defects, inconsistencies, and missing information.

Ability to read, interpret, and build from shop drawings, Bills of Materials (BOMs), assembly instructions, and parts lists.

Familiarity with assembly methods and basic electronics integration is a plus.

Strong organizational skills and the ability to work independently and prioritize across competing demands.

A clear, assertive communicator who can deliver feedback to Assembly and field teams constructively.

Excellent problem-solving skills with the ability to adapt and find solutions.

High level of integrity and trustworthiness.

Proficiency with a wide range of hand and power tools in a safe and effective manner.

Physical ability to lift up to 75 lbs. and perform tasks requiring physical exertion.

Performance Expectations

Quality: Catch defects before they reach the guest; maintain and improve first-pass yield.

Responsiveness: Process PRF/SRF requests accurately, completely, and on time.

Improvement: Reduce recurring defects by feeding consistent fail patterns back to Assembly.

Flexibility: Productively flow to the next area of need during slow QC periods, following the check-down.

We are committed to the growth of our team members. A successful team member can advance into roles such as:

Quality & Integration Lead

Project Manager

Production Manager

Attachments (1)

Production QC Specialist - Job Description (2026).pdf