Quality Analyst — Mutual Fund Ops (Contract)

eTeam; Milwaukee (WI); On-site; USD 34,000 - 48,000; Full time

Job summary

eTeam is seeking a Quality Analyst in Milwaukee, WI to join our contract team for an initial 6-month engagement. The role focuses on monitoring quality, ensuring accuracy and productivity, and supporting ongoing process improvements.

Responsibilities include verifying shareholder transaction processing, documenting quality issues, and providing feedback for training. Strong written and verbal communication and attention to detail are essential.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Strong understanding of mutual funds products and services.
• Excellent verbal and written communication skills.
• High attention to detail is essential.

Responsibilities

• Monitor and evaluate the quality of work against timeliness, accuracy, and productivity standards.
• Document quality issues, performance measures and quality improvements for management review.
• Verify processing of shareholder transactions for accuracy and completeness.
• Participate in continuous improvement and ISO 9001 culture.

Skills

Attention to detail

Verbal and written communication

Multitasking

Education

Undergraduate degree in business or related field

Tools

Microsoft Office

Job description

eTeam is seeking a Quality Analyst in Milwaukee, WI to join our contract team for an initial 6-month engagement. The role focuses on monitoring quality, ensuring accuracy and productivity, and supporting ongoing process improvements.

Responsibilities include verifying shareholder transaction processing, documenting quality issues, and providing feedback for training. Strong written and verbal communication and attention to detail are essential.