Quality Analyst - Leave & Disability Claims

godirect; Minneapolis (MN); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial in Minneapolis, MN is seeking a Leave & Disability Quality Analyst to audit leave, short-term disability, and related claim processes. You will provide actionable feedback to improve accuracy, compliance, and customer outcomes while partnering with QA teams and leadership.

The role focuses on comprehensive file audits, documentation reviews, and process improvements to mitigate risks and enhance service quality across challenging regulatory environments.

Qualifications

• High School Diploma or GED required.
• 2+ years of experience in disability and absence claims management, quality assurance, compliance.
• Strong knowledge of leave and disability products and general claim adjudication processes.
• Experience interpreting and applying complex regulations and employer-specific plans.
• Strong analytical and critical thinking skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Conduct comprehensive audits of leave, short-term disability, accommodation, and related claim files.
• Assist with escalated claim reviews and special projects.
• Review claim documentation, correspondence, decisions, and system entries for accuracy and completeness.
• Partner with QA Consultants and QA Manager to analyze audit findings to identify trends, root causes, and emerging operational risks.
• Collaborate with Operational Readiness, Training, and Operations leadership to improve processes and procedures.
• Support projects or system testing efforts designed to improve operational efficiency, accuracy, and customer outcomes.
• Manage claims or quality-related work as needed to support service delivery objectives.

Skills

Analytical thinking

Critical thinking

Verbal communication

Written communication

Education

High School Diploma or GED

Bachelor's degree

Tools

FINEOS

Job description

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Get to Know the Opportunity:

The Leave & Disability Quality Analyst is responsible for evaluating the quality, accuracy, consistency, and compliance of leave and short-term disability claim administration. This role conducts claim audits and provides actionable feedback to operational teams to enhance customer experience, regulatory compliance, and overall claim outcomes.

The Contributions You'll Make:

• Conduct comprehensive audits of leave, short-term disability, accommodation, and related claim files.
• Assist with escalated claim reviews and special projects.
• Review claim documentation, correspondence, decisions, and system entries for accuracy and completeness.
• Partner with QA Consultants and QA Manager to analyze audit findings to identify trends, root causes, and emerging operational risks.
• Collaborate with Operational Readiness, Training, and Operations leadership to improve processes and procedures.
• Support projects or system testing efforts designed to improve operational efficiency, accuracy, and customer outcomes.
• Manage claims or quality-related work as needed to support service delivery objectives.

Minimum Knowledge & Experience:

• High School Diploma or GED
• 2+ years of experience in disability and absence claims management, quality assurance, compliance.
• Strong knowledge of leave and disability products and general claim adjudication processes.
• Experience interpreting and applying complex regulations and employer-specific plans.
• Strong analytical and critical thinking skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Knowledge & Experience:

• Bachelor's degree
• Experience conducting audits or quality reviews.
• Knowledge of FMLA, ADA, STD, PFML, and state leave regulations.
• Experience with FINEOS claim system or similar claim management platforms.

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.$56,220 - $70,280 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year