Claims Analyst- Leave & Disability

godirect; Minneapolis (MN); Hybrid; USD 50,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Retirement plan

Tuition reimbursement

Paid time off

Volunteer time off

Job summary

Voya Financial in Minneapolis is seeking a Claims Analyst to support the Leave Management program, guiding claimants through short-term disability, FMLA, and other paid leaves with empathy and clarity.

You will analyze eligibility, communicate via phone and email, manage queues within SLAs, and collaborate with internal and external stakeholders to ensure compliant, timely decisions.

This hybrid role offers comprehensive benefits and opportunities to contribute to a mission-driven team.

Qualifications

• 1 year of experience in FMLA or unpaid leave claims management.
• 2 years of experience in short-term disability or paid leave claims management
• Strong decision-making and critical thinking skills.
• Medical/vocational management.
• Excellent customer service and interpersonal abilities.
• Proficiency in Microsoft Office 365, including Outlook.
• Exceptional written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Collaborative mindset with the ability to work cross-functionally.

Responsibilities

• Analyze and determine claim payments with accuracy and timeliness.
• Non-complex disability claim decisions.
• Communicate clearly and professionally via phone and email.
• Build and maintain strong relationships with internal and external stakeholders.
• Participate in team-based problem-solving and continuous improvement initiatives.
• Manage assigned work queues within defined SLAs.
• Support additional projects and responsibilities as needed.

Skills

Leave claims

Customer service

Communication

Attention to detail

Time management

Cross-functional teamwork

Outlook usage

Education

Bachelor's degree

Tools

Microsoft Office 365

Outlook

Job description

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Get to Know the Opportunity:

As a Claims Analyst supporting the Voya Leave Management (VLM) department, you will guide claimants through their integrated process of leave with empathy and clarity. Your primary focus will be on Short Term Disability, Family Medical Leave (FMLA) and other paid leaves. You will ensure a high standard of service while maintaining compliance with all regulatory requirements.

Location:

Hybrid ( Must reside near a Voya location)

• 250 Marquette Ave, Ste 900; Minneapolis, MN
• One Orange Way, Windsor CT
• Power Ferry Road; Atlanta, GA
• 100 Benefitfocus Way; Charleston, SC

The Contributions You'll Make:

• Analyze and determine claim payments in an accurate and timely manner
• Claim decisions on non-complex disability claims
• Communicate clearly and professionally via phone and email
• Build and maintain strong relationships with internal and external stakeholders.
• Participate in team-based problem-solving and continuous improvement initiatives.
• Manage assigned work queues within defined service level agreements (SLAs).
• Support additional projects and responsibilities as needed.

Minimum Knowledge & Experience:

• 1year of experience in FMLA or unpaid leave claims management.
• 2 years of experience in short-term disability or paid leave claims management
• Strong decision-making and critical thinking skills.
• Medical/vocational management.
• Excellent customer service and interpersonal abilities.
• Proficiency in Microsoft Office 365, including Outlook.
• Exceptional written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Collaborative mindset with the ability to work cross-functionally.

Preferred Knowledge & Experience:

• Bachelor's degree

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

• The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
• Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$50,200 - $62,750 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are