Claims Consultant Leave & Disability

godirect; Minneapolis (MN); On-site; USD 63,000 - 106,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) Savings plan

Voya Retirement Plan

Job summary

Voya Financial is looking for a Claims Consultant to support its Voya Leave Management department. This role involves handling complex claims and serving as a Subject Matter Expert on various leave policies. You will communicate professionally with stakeholders and analyze claim data.

With a focus on operational excellence, you will also act as a legal liaison in depositions and help improve processes. Experience in claims management and strong communication skills are crucial for this position.

Qualifications

• 5 years of experience in claim management (STD, FMLA, PPL, PFL).
• 2 years of experience with client escalation resolution strategies.
• Excellent customer service and interpersonal abilities.

Responsibilities

• Serve as a technical expert for complex claims management.
• Represent the company in depositions and arbitrations.
• Analyze claim data to identify trends and provide actionable insights.

Skills

Claim management experience

Client escalation strategies

Data analysis

Strong communication

Critical thinking

Microsoft Office 365 proficiency

Customer service

Attention to detail

Education

High School diploma or GED

Bachelor Degree

Job description

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Get to Know the Opportunity:

As a Claims Consultant supporting the Voya Leave Management (VLM) department, you will serve as a technical expert for complex claims. You will need to be a Subject Matter Expert in STD, Statutory, FMLA and other paid/unpaid leave policies. You will be considered a Legal Liaison and representative for depositions/arbitrations. You will need to proactively develop action plans to help improve process gaps.

Contributions You'll Make:

Legal Liaison Duties

• Represent the company in depositions and arbitrations


• Act as a bridge between legal teams and claims operations

Claims Expertise

• Manage complex/non-complex disability and leave claims with accuracy and timeliness


• Provide mentorship and guidance to claim staff, supporting development and consistency in claim handling


• Serve as a SME on leave policies and procedures

Operational Excellence

• Analyze claim data to identify trends and provide actionable insights


• Maintain service level agreements (SLA)


• Support continuous improvement initiatives and special projects across the department

Communication & Relationship Management

• Communicate professionally with internal and external stakeholders via phone and email


• Build and maintain strong relationships to support client satisfaction and operational goals.

Knowledge & Experience:

• High School diploma or GED


• 5 years of experience in claim management (STD, FMLA, PPL, PFL)


• 2 years of experience with Client Escalation - Resolution strategies


• Ability to analyze data and provide actionable insights based on client needs


• Strong decision making and critical thinking skills


• Excellent customer service and interpersonal abilities


• Ability to analyze data and provide actionable insights based on client needs


• Proficiency in Microsoft Office 365, including Outlook.


• Strong written and oral communication capabilities


• Proven critical thinking and problem solving


• High attention to detail and accuracy


• Ability to prioritize tasks and manage time effectively in a fast-paced environment.


• Collaborative mindset with the ability to work cross-functionally.

Preferred Knowledge & Experience:

• Bachelor Degree

#LI-IB1

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$63,470 - $105,800 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans


• 401(k) Savings plan - with generous company matching contributions (up to 6%)


• Voya Retirement Plan - employer paid cash b