Quality Analyst

Willson International Ltd.; Lake Michigan Beach (MI); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Work-from-home environment with home-"

Internet reimbursement

3 weeks paid vacation for all new hire

401k program

Family medical benefit coverage

Mental-health support

Parental/maternity top-ups

Job summary

Willson International is seeking a Quality Analyst to help ensure regulatory compliance and quality benchmarks across operations. The role involves auditing entries, tariff and duty checks, and client communications, with an emphasis on accuracy and process improvement.

The position supports training initiatives, new-hire onboarding, and ongoing education, within a flexible remote setup limited to certain US states. Strong attention to detail is essential.

Qualifications

• High School Diploma required.
• 1 year experience in customs brokerage operations or regulatory.
• Customer service experience in an office environment.
• NCBFAA Certified Customs Specialist is an asset.
• Proficiency in MS Office, database and data entry skills required.
• Strong communication skills – verbal and written.
• Desire to learn, grow, teach and adapt to change.
• Problem solving, accuracy and attention to detail required.
• Ability to work in a fast-paced environment.

Responsibilities

• Auditing entries to ensure compliance.
• Tariff verification and deductions.
• Duty and Tax applicability checks.
• Verifying USMCA/USGR eligibility.
• Section 232, 301 & 338 compliance.
• Anti-dumping and countervailing duties checks.
• TIB Closures and other at-risk categories.
• Development of processes and procedures.
• Communicating with clients via email and phone.
• Management of special projects assigned.
• Training and coaching support to new hires.
• Identify and trend repetitive errors; recommend training.

Skills

Communication skills

Customer service

Attention to detail

Problem solving

Adaptability

Data entry

Education

High School Diploma

Tools

MS Office

Database access

Data entry tools

Job description

Looking for a career, at a company where you love to work, all while working from the comfort of home? Are the “fine details” your bread and butter? Do you like a role that keeps you on your toes?

If you answer “yes” to any of these questions, then join our team of Quality Analysts!

At Willson International, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you.

Remote in following locations - Michigan, Texas, New Hampshire, North Dakota

Shift: Monday to Friday, 9am - 5pm

Key Qualifications

The Quality Analyst plays a key role in ensuring that our operations teams meet both regulatory standards and internal quality benchmarks. Their work is crucial for minimizing errors, ensuring smooth operations, and preventing costly penalties.

Quality Control:

• Auditing entries to ensure compliance
• Tariff verification
• Deductions
• Duty and Tax applicability
• Verifying USMCA/USGR eligibility
• Section 232, Section 301 & Section 338
• Anti-dumping and countervailing duties (AD/CVD)
• TIB Closures
• Other at-risk categories
• Development of processes and procedures
• Communicating with clients via email and phone
• Management of special projects assigned

Training Support:

• New hire operational training (Import Analyst)
• Willson standard operating procedures
• Continuing education
• Skill development sessions
• Remedial training
• Coaching
• Development of training materials
• Identify and trend repetitive errors
• Recommend supplemental training
• All other duties assigned

Knowledge and Educational Requirements:

• High School Diploma required
• 1 year experience in customs brokerage operations or regulatory
• Customer Service experience in an office environment
• NCBFAA Certified Customs Specialist is an asset.
• Proficiency in MS Office, database and data entry skills are required
• Strong communication skills – verbal and written is required
• Desire to learn, grow, teach and adapt to change
• Problem solving, accuracy, attention to detail is required
• Ability to work in a fast-paced environment

Why you’ll love it at Willson

Work-from-home environment, with a home internet reimbursement

3 weeks paid vacation for all new hires

401k Program

We care about your loved ones too – that’s why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups.

Change is crucial to success – it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward

#Oneteam is essential to our corporate identity – we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).