Quality Administrator (Cincinnati, OH or Louisville, KY)

Network For Hope; Louisville (KY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401K

Life and disability insurance

Education reimbursement

Flexible schedules

On-the-job training

Job summary

Network for Hope is seeking a Quality Administrator in Louisville, KY to support the electronic QMS, user access, training, and document control. You will ensure compliant documentation and assist with audits and readiness activities.

The role requires 1–2 years in administrative support, strong organizational skills, and the ability to troubleshoot and train end users. NFH offers comprehensive benefits and growth opportunities.

Qualifications

• 1-2 years of administrative support experience, preferably IT help desk or software administration.
• Strong customer service, organization, and attention to detail are required.
• Familiarity with electronic QMS and document control processes is a plus.

Responsibilities

• Manage access and onboarding for the electronic QMS and user accounts.
• Orient and train new users on QMS modules and resources.
• Administer document control, approvals, and document indexing.
• Support audit readiness and emergency preparedness documentation.
• Provide general administrative support for safety leadership and systems.

Skills

Customer service

Organizational skills

Attention to detail

Troubleshooting

Communication

Education

High school diploma or equivalent

Some post-secondary or certification

Tools

IT Help Desk

QMS administration

Job description

At Network for Hope (NFH), the Quality Administrator provides administrative and end-user support for the organization's electronic Quality Management System (QMS). This includes new user setup and access, orientation, training, resources, and troubleshooting. This position also administers the document control system and associated processes to ensure compliance with applicable accreditation and regulatory requirements.

Key Responsibilities

QMS Administration

• Coordinate and provide access oversight for the electronic QMS, including new user setup, ensuring proper group and permission assignments, and archiving terminated users.
• Orient new users to the electronic QMS compliance modules, providing basic functionality and usage training and resources.
• Ensure functionality and usage of the electronic QMS compliance modules following updates and/or enhancements.
• Assist with the development and maintenance of the electronic QMS compliance modules.
• Troubleshoot and provide ongoing support and solutions to users as assigned.
• Develop, update, and deliver resource documents and training that facilitate best practice usage of the electronic QMS compliance modules.

Document Control

• Administer document control processes, working collaboratively with management and staff to ensure timely reviews, approvals, and acknowledgements.
• Ensure controlled documents meet NFH formatting and end-user requirements.
• Maintain a current index of historical and active formalized documents.
• Maintain organization-wide access to current formalized documents through the continuous review, removal, and replacement of documents in public-use spaces.

Compliance Readiness

• Develop and distribute communications, reports, and data to inform and support the organization in its survey readiness efforts.
• Support Quality and Safety leadership in preparing for external audits, surveys, and inspections.
• Provide administrative support for the organization's emergency preparedness and business continuity program under the direction of Quality and Safety leadership, including:
  • Maintaining emergency preparedness resources.
  • Managing training and testing logs.
  • Maintaining organizational emergency contact lists.
  • Ensuring accurate and complete documentation for after-action reports.
• Provide administrative support for the organization's emergency communication software, including user management and coordination of system testing with the Quality and Safety leadership team.

Other Duties

• Perform other duties as required. Specific functions and responsibilities may change from time to time.

Qualifications

Education:

High school education or equivalent required. Some post-secondary inclusive of a junior college, trade school, or certification is preferred.

Experience:

1-2 years of experience in an administrative support role (for example, IT help desk, software program administration, or a similar electronic quality management system). Proven customer service experience is required. Exceptional organizational skills, a keen eye for detail and the ability to provide exceptional administrative support for the department is required. Working knowledge of computer systems, telephone and other electronic equipment operations and technology, and troubleshooting skills are required. Experience in managing administrative tasks is preferred.

Licensure, Certification, and/or Registration:

N/A

About Us

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.

Benefits

Network for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401K, life and disability insurance, pet insurance discounts, and wellness programs like Calm. We also provide education reimbursement, flexible schedules, and on-the-job training to support personal and professional growth.

To learn more about NFH, please visit our website at http://www.networkforhope.org.

Network for Hope is an Equal Opportunity Employer and a participant of E-Verify.