Quality Administrator (Cincinnati, OH or Louisville, KY)

Network For Hope (NFH); Louisville (KY); In loco; USD 38.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, and vision insurance

401K

Paid time off

Life and disability insurance

Wellness programs

Education reimbursement

Flexible schedules

On-the-job training

Descrizione del lavoro

Network for Hope (NFH) seeks a Quality Administrator to manage access and training for the electronic QMS, oversee document control, and support compliance activities. You will coordinate with leadership to ensure records, audits, and trainings are up to date.

The role emphasizes end-user support, troubleshooting, and coordinating with the Quality and Safety leadership to sustain readiness and organizational resilience.

Competenze

• High school diploma or equivalent required; post-secondary is preferred.
• 1-2 years in administrative support; IT/help desk experience preferred.
• Strong organizational and customer service skills.
• Familiarity with QMS or document control is a plus.
• Ability to train users and provide end-user support.

Mansioni

• QMS Administration: manage access, training, and support for the electronic QMS.
• Document Control: maintain controlled documents, indexing, and access.
• Compliance Readiness: support audits, surveys, and emergency preparedness documentation.
• Other Duties: perform additional duties as required and may change.

Conoscenze

Administrative support

IT help desk

Software administration

Troubleshooting

Customer service

Formazione

High school diploma or equivalent

Post-secondary certificate or coursework in admin/office support

Strumenti

QMS software

Descrizione del lavoro

At Network for Hope (NFH), the Quality Administrator provides administrative and end-user support for the organization's electronic Quality Management System (QMS). This includes new user setup and access, orientation, training, resources, and troubleshooting. This position also administers the document control system and associated processes to ensure compliance with applicable accreditation and regulatory requirements.

Key Responsibilities

QMS Administration

• Coordinate and provide access oversight for the electronic QMS, including new user setup, ensuring proper group and permission assignments, and archiving terminated users.
• Orient new users to the electronic QMS compliance modules, providing basic functionality and usage training and resources.
• Ensure functionality and usage of the electronic QMS compliance modules following updates and/or enhancements.
• Assist with the development and maintenance of the electronic QMS compliance modules.
• Troubleshoot and provide ongoing support and solutions to users as assigned.
• Develop, update, and deliver resource documents and training that facilitate best practice usage of the electronic QMS compliance modules.

Document Control

• Administer document control processes, working collaboratively with management and staff to ensure timely reviews, approvals, and acknowledgements.
• Ensure controlled documents meet NFH formatting and end-user requirements.
• Maintain a current index of historical and active formalized documents.
• Maintain organization-wide access to current formalized documents through the continuous review, removal, and replacement of documents in public-use spaces.

Compliance Readiness

• Develop and distribute communications, reports, and data to inform and support the organization in its survey readiness efforts.
• Support Quality and Safety leadership in preparing for external audits, surveys, and inspections.
• Provide administrative support for the organization's emergency preparedness and business continuity program under the direction of Quality and Safety leadership, including:
  • Maintaining emergency preparedness resources.
  • Managing training and testing logs.
  • Maintaining organizational emergency contact lists.
  • Ensuring accurate and complete documentation for after-action reports.
• Provide administrative support for the organization's emergency communication software, including user management and coordination of system testing with the Quality and Safety leadership team.

Other Duties

• Perform other duties as required. Specific functions and responsibilities may change from time to time.

Qualifications

Education:

High school education or equivalent required. Some post-secondary inclusive of a junior college, trade school, or certification is preferred.

Experience:

1-2 years of experience in an administrative support role (for example, IT help desk, software program administration, or a similar electronic quality management system). Proven customer service experience is required. Exceptional organizational skills, a keen eye for detail and the ability to provide exceptional administrative support for the department is required. Working knowledge of computer systems, telephone and other electronic equipment operations and technology, and troubleshooting skills are required. Experience in managing administrative tasks is preferred.

Licensure, Certification, and/or Registration:

N/A

About Us

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.

Benefits

Network for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401K, life and disability insurance, pet insurance discounts, and wellness programs like Calm. We also provide education reimbursement, flexible schedules, and on-the-job training to support personal and professional growth.

To learn more about NFH, please visit our website at http://www.networkforhope.org.

Network for Hope is an Equal Opportunity Employer and a participant of E-Verify.