Qualifying Center - Junior Qualifying Specialist (NFWS)

3M HEALTHCARE; Phoenix, Town of Montana (AZ, WI); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Grand Canyon Education is seeking a Junior Qualifying Specialist to support Grand Canyon University by engaging prospective students and assessing interest in a college education. You will initiate outbound calls and respond to inquiries, forwarding qualified leads to counselors as appropriate.

The role emphasizes strong communication, reliability, and the ability to multitask in a busy call-center-like environment.

Qualifications

• Summer availability required.
• Customer service and/or call center experience (preferred).
• Strong multitasking, typing skills required.
• Knowledge of email and browser navigation preferred.
• Ability to type 20 wpm while interacting with callers and system-based tools.
• Good communication to collect, relay and track information.
• Positive, friendly and outgoing personality.
• Dependable, punctual and customer service oriented.

Responsibilities

• Respond to prospective students in queues via outbound and inbound calls.
• Engage with prospective students to discuss college education goals.
• Identify qualifying information to determine forwarding to the appropriate counselor.
• Demonstrate interpersonal skills during all interactions.
• Ask qualifying questions to establish a respectful environment.
• Perform other duties as assigned.

Skills

Customer service

Typing 20 wpm

Multitasking

Communication skills

Punctuality

Friendly personality

Education

Bachelor/Master student at GCU

GPA 2.0 (Bachelor) / 3.0 (Master)

SAP standing

Job description

Grand Canyon Education is seeking a Junior Qualifying Specialist to support the mission of Grand Canyon University through GCE's Qualifying Center department.

Purpose Within the Organization

The role of the Qualifying Specialist includes, but is not limited to, placing outbound calls to prospective student inquiries and engaging with them to assess their interest in achieving a college education. After initial assessment, the prospective student will be forwarded to the appropriate counselor depending on area of interest. This includes creating conversations with prospective students to gain interest in GCU.

Responsibilities

• Respond immediately with prospective students within various queues through outbound calls and inbound calls
• Engage prospective students in conversation about desire to achieve a college education
• Identify qualifying information to determine whether or not to pass prospective student forward
• Demonstrate effective interpersonal skills during all transactions
• Utilize effective customer service qualifying questions to create an environment of mutual respect
• Perform other duties as assigned

Qualifications

• Summer availability required
• Customer service and/or call center experience (preferred)
• Strong multitasking, typing skills required
• Knowledge of email and browser navigation preferred
• Ability to type 20 wpm while interacting with callers and system-based tools
• Possess a level of communication skills to accurately collect, relay and track information
• Positive, friendly and outgoing personality
• Dependable, punctual and customer service oriented

Education Requirements

• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student
• Maintain good financial and academic (SAP) standing with the University
• May be subject to termination if you fall below the minimum requirements

Pay Rate: Minimum Wage

Expected End date: June 30, 2026