Qualified Professional - House Supervisor

Miracle Houses Inc; Charlotte (NC); On-site; USD 27,552 - 48,216; Full time

Job summary

A dedicated youth services organization in Charlotte is seeking a House Supervisor to oversee the daily operations of residential homes, develop treatment plans, and train staff. The ideal candidate will demonstrate compassion and leadership skills while providing clinical support. Education requirements include a High School Diploma or GED, with a preference for a Bachelor's degree in Human Services. This role offers a competitive salary ranging from $20 to $35 per hour.

Qualifications

• Must have a valid NC driver's license with a good driving record.
• Two years of experience working with children ages 6-17 preferred.

Responsibilities

• Oversee daily operations of residential homes’ activities and care.
• Develop treatment goals for children in collaboration with the treatment team.
• Provide clinical supervision to direct care staff.

Skills

Compassion

Self-regulation strategies

Team collaboration

Education

High School Diploma or GED

Bachelor's degree in Human Services or related field

Job description

Miracles happen every day!

Miracle Houses Inc. is dedicated to going above and beyond to help our youth feel cared for and supported. For more than 23 years, Miracle Houses Inc. has worked to meet the needs of children and families in North Carolina. Our residential and community‑based service programs have evolved, but our commitment to creating miracles in the lives of our clients has never changed.

House Supervisor

The House Supervisor is an energetic self‑starter who models compassion to children and families while training and developing adults to work with youth.

Responsibilities

• Oversee the daily operations of the residential homes’ activities and care.
• Coordinate care, staffing patterns, budgets, and environments that support the treatment philosophy.
• Participate as part of the multidisciplinary team to provide the best care possible for the children and families in the program.
• Support the establishment and maintenance of trauma‑informed, evidence‑based, and data‑driven practices as Miracle Houses Inc. evolves as a learning organization.

Child Treatment & Development

• Must adhere to the Agency philosophy and mission statement.
• Develop specific treatment goals for each child in collaboration with the treatment team, attend and/or lead treatment team meetings, and coordinate care with members of the child's team.
• Develop, write, update, and implement treatment plans, monthly progress summaries, utilize assessment tools, and oversee the implementation of the relationship‑based philosophy in collaboration with Therapist and Clinical Manager.
• Develop specific treatment objectives for the house in relation to overall treatment goals as it relates to discharge planning and returning to family, school, and community.
• Communicate with each child their goals and objectives in conjunction with their treatment plan.
• Ensure child's needs for special services are addressed with the Treatment Team and Clinical Manager.
• Develop uniform, quality group experiences within the residential program.
• Observe children to detect indications of problems in physical and mental behavior.
• Assist in coordinating all children visits with the client's assigned Clinical Manager.
• Participate and document weekly treatment team meetings.
• Represent the house in all appropriate meetings as basic treatment goals are developed with the child, family, referring agencies in order to re‑evaluate, revise, and/or update during the child's time in residential care.

Employee & House Supervision

• Review applications and participate in the screening of applicants.
• Employ and supervise direct care staff members, ensuring that supervision and training is appropriately documented to remain in compliance with state mental health policy and competency requirements.
• Train and develop staff members in program philosophy including continuous expression of the value of structure, engagement, nurture, and challenge.
• Set staff goals and objectives and review and evaluate job performances.
• Determine work procedures and manage house schedules in conjunction with Lead Direct Care Staff and Clinical Manager.
• Maintain work relations and resolve grievances.
• Expected to maintain professionalism and act with integrity to protect the interests and reputation of Miracle Houses Inc.
• Provide clinical supervision to direct care staff and carry out personnel actions when necessary.
• Actively communicate the needs of the house with other departments within the agency and communicate with external agencies and personnel as needed.
• Oversee the physical condition of the house in collaboration with the Operations Director.
• Professionally carry out duties assigned by the Clinical Manager and Operations Director.
• Coordinate training and on‑the‑job shadowing activities for new hires.
• Transport children in agency vehicles off campus.

Physical Requirements

• Frequently perform a wide variety of physical tasks such as standing, walking, running, stooping, bending, climbing stairs, and lifting individuals, which requires strength, coordination, endurance, and agility. May encounter hostile individuals and may be subjected to physical and verbal abuse while restraining children and adolescents.
• Maintain sufficient emotional control, physical agility, and stamina to intervene with violent children and adolescents and be able to exert the minimum necessary strength to initiate physical intervention.
• Persons with medical problems such as joint problems, obesity, arthritis, or cardiopulmonary conditions where moderate physical exertion is unwise or not possible are not considered.

Additional Requirements

• Incumbent must be teachable, willing to learn, and have a valid NC driver's license with a good driving record.
• Must be able to demonstrate effective self‑regulation strategies.

Educational Requirements

• High School Diploma or GED is required.
• Bachelor's degree in Human Services or related field preferred.
• Minimum of two years of population specific experience working with children ages 6‑17 is preferred.

Equal Opportunity Employer / Drug‑Free Workplace

Miracle Houses Inc. is an equal opportunity employer and does not discriminate based on race, color, religion, sexual orientation, marital status, or mental or physical disability.

Salary: $20 – $35 per hour