Qualified Professional-I/DD

3MS Services LLC; Charlotte (NC); Hybrid; USD 55,000 - 85,000; Full time

Job summary

3M’s Services LLC is seeking an experienced Qualified Professional to join our growing team in North Carolina. The QP will manage a caseload of individuals receiving community-based services and ensure person-centered, compliant support aimed at independence and community involvement.

The role requires collaboration with families, Care Managers, and direct support staff, with a hybrid schedule, on-site training, and field work. A relevant degree and supervised MH/DD/SA experience are essential.

Qualifications

• Master's degree in a human services field with at least one year of qualifying supervised MH/DD/SA experience
• Bachelor's degree in a human services field with at least two years of qualifying supervised MH/DD/SA experience
• Bachelor's degree in a non-human services field with at least four years of qualifying supervised MH/DD/SA experience
• An applicable professional license, certificate, registration, or permit with the qualifying experience required for the population served

Responsibilities

• Manage and oversee an assigned caseload of individuals receiving community-based services
• Coordinate and monitor services according to ISP/Plan of Care and authorized services
• Participate in ISP meetings, treatment team meetings, and other planning meetings
• Maintain regular communication with individuals, families/guardians, Care Managers, and leadership
• Complete required monitoring and community/site visits
• Monitor goals, progress, service utilization and quality of services
• Supervise, coach, and support Direct Support Professionals assigned to your caseload
• Conduct staff observations and required supervision visits
• Train staff on goals, support needs, and documentation expectations
• Review service documentation for accuracy and timeliness
• Monitor authorizations, consents, assessments and other required documentation
• Monitor EVV compliance for applicable services
• Identify staffing or service-delivery barriers and collaborate to resolve them
• Assist with interviewing, onboarding, and matching DSPs with individuals
• Ensure services meet Medicaid, LME/MCO, state, and agency requirements
• Identify and communicate health, safety, service, or compliance concerns to the Program Director
• Participate in audits, quality improvement activities, staff meetings, and required trainings
• Maintain organized, audit-ready records for assigned cases

Skills

Caseload management

Time management

Documentation

Staff supervision

Independent work

Education

Master's degree in human services

Bachelor's degree in human services

Bachelor's degree in non-human services

Applicable professional license/certification

Tools

Electronic documentation systems

Microsoft Office/Google Workspace

Job description

Founded in 2022, 3M’s Services LLC (Michelle’s Mindful Movements) is a mission-driven agency providing high-quality support to individuals with intellectual and developmental disabilities (IDD) and mental health diagnoses across North Carolina.

Inspired by the founder’s late sister, Tamara Michelle Martin, our company was built on a foundation of compassion, integrity, and purpose. Every service we provide is a reflection of our commitment to “Making the Impossible Possible” empowering individuals to live with dignity, independence, and opportunity.

Our motto, “Making the Impossible Possible, ” is more than words — it’s how we approach every individual, every family, and every challenge. Whether it's residential support, respite care, peer support, or employment assistance, our team shows up with compassion, patience, and the drive to make a real difference.

Why Choose Us:

• Modern Office Setting that fosters collaboration and creativity
• Opportunities for Growth : We are committed to helping you grow both professionally and personally
• Field Work that lets you make a direct impact on the lives of individuals in your community

Company: 3M’s Services LLC
Employment Type: Full-Time, W-2
Schedule: Monday–Friday
Work Location: Hybrid – Office, Community & Remote
Reports To: Program Director

About the Position

3M’s Services LLC is seeking an experienced and motivated Qualified Professional to join our growing team.

The QP plays an important role in ensuring individuals with Intellectual Developmental Disabilities (I/DD) receive high-quality, person-centered services that promote independence, community involvement, choice, dignity, and personal growth.

This position is ideal for a human services professional who enjoys a combination of caseload management, working in the community, supporting direct care staff, collaborating with families and Care Managers, and ensuring services remain compliant and effective. The QP will manage an assigned caseload and work closely with the Program Director, Direct Support Professionals, families/guardians, Care Managers, and other members of the individual's support team.

What You'll Do

• Manage and oversee an assigned caseload of individuals receiving community-based services.
• Coordinate and monitor services according to each individual's ISP/Plan of Care and authorized services.
• Participate in ISP meetings, treatment team meetings, and other person-centered planning meetings.
• Maintain regular communication with individuals, families/guardians, Care Managers, and Executive Leadership.
• Complete required member monitoring and community/site visits.
• Monitor individual goals, progress, service utilization, and overall quality of services.
• Supervise, coach, and support Direct Support Professionals assigned to your caseload.
• Conduct staff observations and required supervision visits.
• Train staff on individual goals, support needs, documentation expectations, and service requirements.
• Review service documentation for accuracy, quality, and timely completion.
• Monitor authorizations, consents, assessments, and other required documentation.
• Monitor EVV compliance for applicable services.
• Identify staffing or service-delivery barriers and work with the appropriate departments to resolve them.
• Assist with interviewing, onboarding, and matching DSPs with individuals when needed.
• Ensure services meet applicable Medicaid, LME/MCO, state, and agency requirements.
• Identify and promptly communicate health, safety, service, or compliance concerns to the Program Director.
• Participate in audits, quality improvement activities, staff meetings, and required training.
• Maintain organized, accurate, and audit-ready records for assigned cases.

What We're Looking For

We're looking for someone who is organized, dependable, proactive, and comfortable taking ownership of their caseload.

The ideal candidate can successfully balance documentation and administrative responsibilities with community-based work and relationship building.

You should have:

• Min of 2years experience working with individuals with I/DD and/or behavioral health needs.
• Strong caseload and time-management skills.
• Excellent written and verbal communication skills.
• Experience supervising or coaching direct care staff.
• Strong documentation and organizational skills.
• Ability to work independently and meet established deadlines.
• Ability to identify problems and follow through until they are resolved.
• Professional communication skills when working with families, guardians, staff, and external stakeholders.
• Basic proficiency with electronic documentation systems, email, and Microsoft Office/Google Workspace.
• Reliable transportation and the ability to travel throughout assigned service areas.

Qualified Professional Requirements

Candidates must meet applicable North Carolina Qualified Professional minimum requirements, including one of the following combinations of education and experience:

• Master's degree in a human services field with at least one (1) year of qualifying supervised MH/DD/SA experience;

OR

• Bachelor's degree in a human services field with at least two (2) years of qualifying supervised MH/DD/SA experience;

OR

• Bachelor's degree in a non-human services field with at least four (4) years of qualifying supervised MH/DD/SA experience;

OR

• An applicable professional license, certificate, registration, or permit with the qualifying experience required for the population served.

Education and experience will be verified before placement into the Qualified Professional position.

Required Qualifications

• Valid driver's license and reliable transportation
• Ability to successfully complete required background and registry screenings
• CPR/First Aid certification or ability to obtain
• NCI/crisis prevention certification or ability to obtain
• Medication Administration certification, when applicable
• Ability to complete all required 3M’s Services LLC orientation and training requirements

Hybrid Work Schedule

This position offers a combination of office, community, and remote work.

New QPs will primarily work on-site during the first 90 days to complete training, orientation, caseload development, and competency requirements.