QUALIFIED ORGANIZATION COORDINATOR - 67032459

State of Florida; Tallahassee (FL); On-site; USD 45,000 - 50,000; Full time

Job summary

State of Florida, Agency for Persons with Disabilities, is seeking a Government Operations Consultant II to provide statewide leadership and coordination for the iBudget Waiver provider network, enrollment, and compliance activities.

You will develop recruitment strategies, partner with state agencies, universities, and community groups, and lead performance reviews to ensure timely processing and quality service delivery.

Qualifications

• Must have a High School Diploma.
• Bachelor’s Degree is preferred.
• Proficiency with Excel, Word, PowerPoint, and Microsoft Teams.

Responsibilities

• Provide statewide leadership and coordination for provider network development and enrollment.
• Recruit providers and manage enrollment and compliance activities as required.
• Collaborate with regional offices and external organizations to expand provider availability.
• Develop and implement recruitment marketing strategies and campaigns.
• Monitor performance, generate reports, and advise leadership on improvements.
• Lead process improvements and ensure timely compliance with policies.

Skills

Social media

Marketing

Communication

Data analytics

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Excel

Word

PowerPoint

Microsoft Teams

Job description

This position is not a Telework position and is required to report to the APD office in the area it serves.

Requisition No: 883598 Agency: Agency for Persons with Disabilities Working Title: QUALIFIED ORGANIZATION COORDINATOR - 67032459 Pay Plan: Career Service Position Number: 67032459 Salary: $45,000.00 to $50,000.00 Annually Posting Closing Date: 09/24/2026 Total Compensation Estimator Tool Agency For Persons With Disabilities POSITION: GOVERNMENT OPERATIONS CONSULTANT II - Career Service WORKING TITLE: Provider Development Coordinator POSITION NUMBER: 67032459 OPEN COMPETITIVE OPPORTUNITY CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. This position is not a Telework position and is required to report to the APD office in the area it serves.

Benefits

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State's total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com ).
• Flexible Spending Accounts.
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com .
• Paid Maternity and Parental Leave.

The Agency seeks team members who contribute to a culture that develops individuals and strengthens teams through transparency and a commitment to professional growth. Team members are expected to provide exceptional customer service, demonstrate humility, recognize and share credit with others, remain self‑motivated, and exercise sound judgment and awareness in team interactions and group dynamics.

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

Responses to Qualifying Questions

• Responses to the qualifying questions are required and must be verifiable based on your submitted application, and "see resume" will not be considered an acceptable response.

SALARY RANGE

$45,000.00 - $50,000.00 Annually $1,730.76 - $1,923.07 Bi-weekly

Position Summary

This position is responsible for providing statewide leadership, oversight, coordination, and strategic direction for the Agency for Persons with Disabilities' (APD) iBudget Waiver provider network development, provider recruitment, and Qualified Organization (QO)/Waiver Support Coordinator (WSC) enrollment and compliance activities.

The Work You Will Do

Provides oversight and technical assistance to ensure Qualified Organization and Waiver Support Coordinator enrollment and compliance activities are completed in accordance with Florida Administrative Code, Agency policies, and established performance standards. Coordinates and leads statewide provider network development and recruitment initiatives for the iBudget Waiver by analyzing provider capacity, workforce trends, and service trends; identifying geographic and service‑specific gaps; developing and implementing strategic recruitment, outreach, marketing, and partnership initiatives to expand provider availability and promote client choice; collaborating with regional offices, state agencies, community organizations, workforce partners, and internal teams to strengthen recruitment pipelines, address provider shortages, and improve service delivery. Develop and implement strategies to recruit iBudget Waiver providers across needed service categories around the state to address service gaps, needs, etc. Create and lead recruitment campaigns to recruit new providers in areas of high demand, addressing both service‑specific and geographic needs. Establish and maintain partnerships and collaborate with diverse organizations and agencies, such as National Association of State Directors of Development Disabilities Services (NASDDDS), other state agencies, local governments, workforce boards, veterans’ groups, universities/colleges, trade associations, chambers of commerce, and minority‑owned business networks, to broaden recruitment pipelines and promote equitable access to provider opportunities. Serve as the APD liaison for collaboration with external organizations and agencies to coordinate and leverage recruitment resources and strategies. Work with APD Communications Office and APD State Office teams to develop and implement a marketing plan utilizing the Agency’s social media platforms (Facebook, Instagram, X/Twitter, Pinterest, Linkedin, etc.) and other outreach tools to increase awareness of provider enrollment opportunities. Create, develop, and distribute targeted outreach materials that highlight the benefits, impact, and requirements of becoming a contracted provider. Create and lead recruitment campaigns to recruit new providers in areas of high demand, addressing both service‑specific and geographic needs. Serving as the Agency's lead resource to develop and implement provider recruitment strategies, best practices, and capacity planning across needed service categories around the state to address service gaps, needs, etc.; monitoring recruitment, onboarding, and provider network data to evaluate outcomes and inform decision‑making; preparing reports and recommendations for executive leadership; supporting communications and public awareness efforts related to provider enrollment opportunities; representing the Agency at meetings, presentations, conferences, and community events; researching and implementing innovative recruitment strategies and maintaining statewide tracking systems to monitor provider capacity, recruitment progress, and network development. Serves as process lead providing statewide oversight and technical assistance of Qualified Organization and Waiver Support Coordinator enrollment activities by collaborating with regional staff and state office staff to monitor compliance with processing applications, dual employment requests, ethical and professional violations, complaints, corrective action plans, mentoring completion requirements, and other relative processes within required timelines, Agency policies, and Chapter 65G-14, Florida Administrative Code. Conducts quality assurance activities, monitors regional tracking systems, provides feedback and technical assistance to regional staff, and facilitates monthly meetings with regional leadership to review identified performance trends, identify barriers, and implement process improvements. Reviews and monitors Qualified Organization compliance with minimum staffing requirements and participates in PAARF meetings regarding Qualified Organization and Waiver Support Coordinator application denials, terminations, and related determinations. Creates and maintains a work environment that cultivates people, strengthens collaboration, increases transparency, and supports professional growth and continuous improvement. Demonstrates the qualities of being humble, hungry, and smart by fostering teamwork, exercising sound judgment, sharing credit, encouraging innovation, promoting accountability, and leading others through collaboration, integrity, and service excellence. Performs other related duties and special projects as assigned.

Minimum Qualifications

• Must have a High School Diploma.
• Bachelor’s Degree is preferred.

Knowledge, Skills, And Abilities

• Social media platforms and how to use platforms for recruiting efforts.
• Marketing practices to promote increase in provider enrollment applicants.
• process management, data collection methods, fundamental operations of Microsoft Office Platforms.
• Use Excel, Word, PowerPoint, Microsoft Teams.

Ability To

• Assess provider capacity issues.
• Communicate well with others.
• Research community events for opportunities to network.
• Critically problem solve.
• Perform data analytics.
• Perform in a fast‑paced, high volume work environment.
• Read and understand rules, statutes, and policy, and facilitate meetings and trainings.

Demonstrate Skills In

• Administrative writing and reporting.
• Process management and improvement.
• APD iConnect.

Additional Information

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year. Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FR