OPS ADMINISTRATIVE ASSISTANT - 67914025

State of Florida; Orlando (FL); On-site; USD 42,981,000 - 48,712,000; Full time

Job summary

State of Florida’s Agency for Persons with Disabilities seeks an OPS Administrative Assistant to provide front-line support, route inquiries, and coordinate with staff. The role requires strong Microsoft Office skills and prior receptionist experience in a public-agency setting.

The position will involve handling calls, directing visitors, and performing related administrative tasks. Based in Orlando, the role does not offer telework and requires adherence to agency policies and background

Qualifications

• Microsoft Office software experience.
• Office/receptionist experience.
• Ability to communicate effectively in face-to-face, electronic, and written formats.

Responsibilities

• Manage daily interaction with the public and staff by greeting and instructing people on APD activities, forms, or documents, and referring to other state agencies.
• Answers telephone in a timely, courteous manner and ensure continuous phone coverage; records messages accurately.
• Routes complex inquiries to appropriate staff or takes messages to model excellent customer service.
• Perform other duties as assigned, including administrative tasks.

Skills

Receptionist experience

Microsoft Office

Tools

Microsoft Office

Job description

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The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:883663

Agency: Agency for Persons with Disabilities

Working Title: OPS ADMINISTRATIVE ASSISTANT - 67914025

WORKING TITLE: OPS Administrative Assistant

POSITION NUMBER: 67914025

OPEN COMPETITIVE OPPORTUNITY

This posting may close before the posted closing date.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

This position is not a Telework position.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, (For more information, please click www.myfrs.com ).

The Agency seeks team members who contribute to a culture that develops individuals and strengthens teams through transparency and a commitment to professional growth. Team members are expected to provide exceptional customer service, demonstrate humility, recognize and share credit with others, remain self-motivated, and exercise sound judgment and awareness in team interactions and group dynamics.

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

SALARY RANGE

$15.00 to $17.00 Hourly

Position Summary

This position provides administrative support for the Region in answering agency phones in a responsive, professional, courteous manner and direct calls to staff. Assists and directs customers to appropriate staff.

The Work You Will Do

Manage daily interaction with the public and staff by greeting and instructing people on various APD activities, forms or documents, as well as making referrals to other state agencies.

Answers telephone in a timely, courteous manner and assure continuous phone coverage. Records telephone messages accurately.

Routes complex inquiries to appropriate staff or take messages providing a model for excellent customer service.

Perform other duties as assigned, including administrative tasks.

Minimum Qualifications

• Microsoft Office software experience.
• Office/receptionist experience.

Knowledge, Skills, And Abilities

Knowledge of:

• The techniques for handling telephone calls in a courteous and efficient manner.

Ability to:

• Communicate effectively in face-to-face, electronic, and written formats.
• Establish and maintain effective working relationships with people, families, providers, and staff within the region and statewide.
• Plan, organize and coordinate work assignments

Demonstrate Skills In:

Additional Information

Profile Completion

Applicants must complete all fields in the Candidate Profile, including their work history with the month and year, to qualify for this position.

Resumes and other documentation can be attached to provide additional information, but these will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.

Direct Deposit Program

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens, and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-Verify).E-Verify is a program that electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process.

Responses to the qualifying questions are required to be considered for this position.Answers to the qualifying questions must be verifiable based on your submitted application.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.