INTERNAL MAINTENANCE SHIFT MANAGER

Socket.dev; Rohnert Park (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Graton Resort & Casino in California seeks an Internal Maintenance Shift Manager to lead the shift’s day-to-day operations, ensuring guest satisfaction and adherence to safety standards. You will supervise team members and contractors, align tasks with property goals, and model Graton’s service values.

You will coordinate deep cleaning, monitor vendor performance, respond to guest requests, and maintain high cleanliness and appearance across gaming, dining, and public areas.

Qualifications

• High School Diploma required.
• Minimum two years of managerial or supervisory experience in cleaning or janitorial services at a commercial facility.
• Must possess a valid driver's license.
• Must be at least 21 years of age.
• Excellent attention to detail in appearance and operations.
• Proven ability to manage time with minimal supervision.
• Strong guest service and communication skills.
• Experience supervising vendors and contract service providers.

Responsibilities

• Oversee day-to-day operations of the assigned shift.
• Lead Internal Maintenance Supervisors and Team Members.
• Schedule contracted deep cleaning services across the property.
• Ensure compliance with Graton standards and safety rules.
• Coordinate with vendors and other departments to resolve issues.
• Maintain quality control of cleanliness and appearance.

Skills

Guest service

Communication

Leadership

Training & scheduling

Decision making

Education

High School Diploma

Tools

Word

Excel

Job description

Position Summary:

The Internal Maintenance Shift Manager responsibilities include providing friendly, efficient service tointernal and external guests, and overseeing the day-to-day operations of their assigned shift. The InternalMaintenance Shift Manager must make decisions for the department that directly relate to cleanliness,guest service, vendor assigned tasks, and Team Member relations.

Essential Functions:

1. 1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promotingour values.
2. 2. Perform responsibilities in accordance with all Graton Resort & Casino standards, policies, and procedures.
3. 3. Provides leadership support to the Internal Maintenance Manager and performs relief Supervisor support as needed to maintain proper leadership coverage. Oversee the department's daily operationsin the absence of the Internal Maintenance Manager.
4. 4. Assists the Internal Maintenance Manager in scheduling contracted deep cleaning services facilitywide, including but not limited to street sweeping, carpet cleaning, high dusting, chandelier care,pressure washing, pool deck cleaning, drapes, tile/grout cleaning, marble and stone care, and upholstery cleaning. Coordinates services with other effected departments and forwards any issues orconcerns for review to the Director of Hospitality and the Internal Maintenance Manager.
5. 5. Monitors and coordinates the activities of Internal Maintenance Supervisors, Team Members, and Vendors.
6. 6. Respond to and follow up on property, team member and guest requests/concerns in a timely andprofessional manner.
7. 7. Understand, follow, and enforce all department policies and procedures, suggesting and initiatingnecessary changes and improvements.
8. 8. Ensure that vendor tasks and assignments are completed to Graton Resort and Casino standards.
9. 9. Ensure Internal Maintenance Team Members are meeting Graton Guest Service Standards
10. 10. Supervise, plan, and schedule Internal Maintenance activities for the shift as directed by management.
11. 11. Actively circulate through all property areas including but not limited to gaming areas, restaurants,dining areas, restrooms, and property exterior area to always ensure Graton appearance standards forcleanliness are being met.
12. 12. Ensure all Internal Maintenance equipment and systems are operating effectively and efficiently,working with property IT, Engineering and approved outside vendors to diagnose and resolve issues.
13. 13. Practice and observe company safety rules and regulations and encourage others to do so. EnsureTeam Member safety and display knowledge of all emergency procedures.
14. 14. Responsible for regular communications including counseling team, troubleshooting system issues,relaying inter-department concerns.
15. 15. Required to routinely meet with guests, Team Members, management and other departments to relayimportant information, identify issues of concern and work towards solutions.
16. 16. Interview, hire, and train Internal Maintenance Team Members.
17. 17. Maintain quality control of products and services, ensuring excellent and consistent quality.
18. 18. Oversee job performance of all Internal Maintenance Team Members and Supervisors to hold accountable for performance of job duties, tasks, property cleanliness and policies and procedures.
19. 19. Performs all other duties, which may be assigned by the Internal Maintenance Manager or Director ofHospitality.
20. 20. This job description is not an exclusive or exhaustive list of all job functions that a team member in thisposition may be asked to perform from time to time. Duties and responsibilities may be changed,expanded, reduced, or delegated by Management to meet the business needs of the property.

Qualifications

Required Qualifications:

1. 1. Ability to communicate effectively with Guests, Team Members and Management in both written andverbal form.
2. 2. High School Diploma required.
3. 3. Must possess a valid Driver's license.
4. 4. Must be at least 21 years of age.
5. 5. Must manage time effectively with minimum supervision.
6. 6. Must demonstrate sound judgement and maturity in decision-making when dealing with difficult situations.
7. 7. Minimum two (2) years of managerial and/or supervisory experience in cleaning or janitorial services ata commercial facility. Resort and casino environment preferred.
8. 8. Excellent attention to detail in products, services, and the appearance of all operating public and non-public spaces.
9. 9. Extensive knowledge in managing, training, and scheduling.
10. 10. Ability to write routine reports and correspondence.
11. 11. Efficient using computers, including but not limited to: Word, Excel.
12. 12. Excellent guest service skills.

Physical Requirements:

1. 1. Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters,numbers and symbols.
2. 2. Continuously walking, and/or standing and stooping.
3. 3. Occasionally sitting at a desk or a table.
4. 4. Lifting, pushing, pulling, and carrying up to 50 pounds.
5. 5. Bending, kneeling, climbing and using chemical agents (up to 25% of the time).
6. 6. Work for sustained periods of time maintaining concentrated attention to detail.
7. 7. Hearing, vision (including peripheral), speech and literacy.
8. 8. Ability to work in an environment with moderate noise levels and extreme weather conditions.