QSR Shift Supervisor — Fast-Paced Food Service Leader

Fair Oaks Farms; Fair Oaks (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Fair Oaks Farms Say Cheese Supervisor leads daily operations on assigned shifts, ensuring accurate orders, consistent food quality, and adherence to safety standards. This role directs shift leads, coordinates staffing and inventory, and communicates operational concerns up the chain of command.

The position requires overseeing opening/closing, device checkout, and guest interactions across peak periods, with weekend/holiday availability.

Qualifications

• High school diploma or equivalent.
• At least two years of food service or customer service experience.
• At least one year of experience leading or training employees, such as a shift lead or comparable role.
• Strong communication, organization, problem-solving and guest service skills.
• Ability to coach employees, prioritize tasks and remain professional under pressure.
• Basic proficiency with POS systems, cash handling, email and operational records.

Responsibilities

• Lead opening, service and closing activities using established checklists. Verify completion of daily cleaning, preparation and closing duties.
• Assign employees to stations, coordinate order flow and maintain coverage during peak and slower periods.
• Monitor service speed, order accuracy, preparation standards and product presentation. Assist at stations and the register as needed.
• Resolve routine guest concerns professionally within company guidelines and escape issues outside assigned authority.
• Maintain a welcoming guest experience and reinforce employee knowledge of the menu, products, pricing and relevant campus information.

Skills

Leadership

Communication

Organization

Guest service

Problem solving

Coaching

Education

High school diploma or equivalent

Tools

Toast POS

POS systems

Email

Job description

Fair Oaks Farms Say Cheese Supervisor leads daily operations on assigned shifts, ensuring accurate orders, consistent food quality, and adherence to safety standards. This role directs shift leads, coordinates staffing and inventory, and communicates operational concerns up the chain of command.

The position requires overseeing opening/closing, device checkout, and guest interactions across peak periods, with weekend/holiday availability.